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Commercial Loan Assistant

2 months ago

Powhatan, Virginia, United States C&F Bank Full time
Job Summary

The Commercial Loan Assistant provides critical support to the Commercial Relationship Manager(s) and their large portfolio(s). Key responsibilities include managing loans from set-up to post-closing and responding to customer service requests. The Loan Assistant is also responsible for a variety of administrative activities assisting all members of the Commercial Lending team.

Responsibilities
  • Loan Management
    • Manage the workflow process to ensure loans move through the pipeline efficiently, by assisting the RM with loan requests, submissions, and processing.
    • Process payments for both purchased and sold participation loans, as well as draws if applicable.
    • Acts as liaison between customers, RM, Loan Processing, and outside vendors (settlement agents, insurance companies, etc.) as needed, for ongoing loan matters.
  • Loan Clearance
    • Works efficiently to clear loan exceptions on all closed loans, assisting the RM with maturities, past due loans, evidence of insurance, and financial tracking.
    • Tracks A&D and builder line collateral, and certificates of satisfaction.
  • Administrative Support
    • Acquires fluent knowledge of the Bank's processing systems for both Business Lending and Commercial Lending.
    • Process line of credit, commercial construction, builder line, and A&D draw requests in accordance with the Bank's approved policy and procedures.
    • Obtains and reviews all supporting documentation for loans prior to closing, including financial reporting requirements, organizational documents, lien searches, and real estate title documents.
  • Customer Service
    • Answers phone calls and assists loan officers, other bank employees, and customers with various issues.
    • Strives to fill in for other members of the team, when necessary, by attempting to find answers to the clients' questions by coordinating with the RM(s) and Processor(s).
Qualifications
  • Knowledge
    • Minimum 3-5 years of loan processing and documentation experience in a business or commercial banking environment.
    • Demonstrated understanding of lending principles and the loan cycle is preferred.
  • Skills
    • Demonstrated organizational skills and detail-orientation is required.
    • Excellent interpersonal and communication skills are required.
    • Demonstrated PC skills are required; a level of proficiency with Microsoft Office (Word, PowerPoint, Excel, and Outlook) and navigating the internet is necessary to be successful in this role.
  • Abilities
    • Read and understand a variety of reports, spreadsheets, and forms.
    • Effectively communicate information clearly through all media channels.
    • Interact effectively with clients and Bank employees at all levels.
    • Handle several tasks simultaneously and work under time limits.
  • Education
    • High School diploma or equivalent is required.
    • AIB or college courses strongly preferred.
    • An associate or bachelor's degree is desired.