Crisis Hotline Program Director
3 weeks ago
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in the community.
We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in need.
The Crisis Hotline Program Manager is responsible for the coordination and administrative oversight of the Crisis & Information Hotline and the 988 program.
This role will monitor agreements and responsibilities outlined in grants, contracts, and service supports provided to all NWHS programs and departments.
The Program Manager will work alongside the Clinical Supervisor to ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care.
This is a supervisory role responsible for the recruiting, hiring, coaching, training, and ongoing support of staff.
Schedule Management:
- Schedules staff and ensures coverage 24/7/365 days a year.
- Covers at the Hotline and 988 during times of high-call volume and/or when no available coverage.
Program Development:
- Develops the Crisis & Information Hotline program in accordance with NWHS's strategic plan, mission, and ethical standards.
- Maintains an up-to-date written protocols and procedures that are in alignment with industry standards, including 988 voice, chat, and text services.
Reporting and Compliance:
- Ensures that all grant/contract eligibility requirements are maintained.
- Reviews and submits monthly reports to the NWHS Finance and Compliance Departments, as requested.
Collaboration and Partnerships:
- Works with partners at OHA, Vibrant, and other parts of the crisis continuum to improve crisis system.
- Ensures clinical and operational expectations of the 988 Lifeline and Chat to Text services are reflected in hotline policies and procedures.
Qualifications:
- Preferred master's degree in social work, counseling, psychology, and/or equivalent experience or BS/BA with 2+ years of supervisory experience and 3+ years of related work experience in social service or mental health fields.
- Experience in crisis counseling or clinical-oriented work preferred.
Benefits:
- Competitive Salary
- Full Comprehensive Health Plans
- Group Life
- 403(b) retirement plan with 3% employer match
- PTO - 10 hours a month for FT positions @ 40 hrs./wk.
- 71⁄2 paid holidays each year + 2 paid floating holidays for FT positions
- Continuing Education & Training Benefits
- Employee Healthy Living Program – Gym Membership & Smoking Cessation
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