Program Director
3 weeks ago
Job Summary: We are seeking a highly skilled Program Manager to lead and manage all aspects of the customer service relationship for Fairbanks Morse Engine with designated shipyard customers that support US Navy and Coast Guard vessel deployment.
Key Responsibilities:
- Support the customer service strategy by working closely with scheduling, manufacturing, operations, and program management peers.
- Develop relationships within the procurement departments of assigned customers with emphasis on customer buy assigned to the Fairbanks Morse Engine account.
- Own and manage updates and tracking with customers on active contracts, including creation and management of project schedules, engineering documentation, material availability, and project invoicing.
- Drive program issues to resolution by tracking and ensuring that all customer inquiries are addressed in a timely manner.
- Monitor customer satisfaction and proactively identify areas of improvement.
- Work across boundaries within Fairbanks Morse Engine to ensure that the company is going above and beyond for its customers.
- Conduct reviews that drill down into challenges that arise, develop corrective actions, and communicate impacts and corrective actions.
Qualifications & Skills:
- Prior experience (5+ years) in project management or operations management.
- Excellent interpersonal skills with the ability to build long lasting, trusting relationships with customers.
- Candidates must have a passion for customer focus and strive to achieve a high level of both internal and external customer satisfaction.
- Ensure the necessary customer support is consistently completed correctly and on time.
- Strong program/project management skills required with the ability to not only track performance, but to develop strategic program plans, implement and execute.
- Extreme attention to detail and the ability to manage multiple projects simultaneously is critical.
- Excellent organizational skills and proactive in management of projects and tasks.
- Excellent skills in customer service, project management, negotiations, problem solving, contracts, and finance.
- Skilled in communicating issues, impacts, and corrective actions on programs to internal and external representatives.
- Ability to develop excellent working relationships with co-workers, and team members by generating trust, confidence, and credibility.
- Ownership for the success/failure of the team.
- Ability to absorb and constructively utilize feedback from superiors, subordinates, customers, and peers.
- Experience creating and delivering executive level communications: internal and external.
- Effective contributor both as an individual and as part of a project group.
- Excellent professionalism and ethical behavior.
- Solid grasp of information technology fundamentals, and ability to leverage technical analysis, presentation, project management, and financial tools.
- Working Knowledge of MS Project, Excel, Word, Power-Point.
About Fairbanks Morse Engine: Fairbanks Morse Engine is a leading provider of innovative solutions for the US Navy and Coast Guard vessel deployment. We are committed to delivering exceptional customer service and building long lasting relationships with our customers.
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