Crisis Hotline Program Director

1 week ago


Salem, Oregon, United States Northwest Human Services Full time

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.

We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.

As a Community Health Center, we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

Crisis Hotline Program Manager

Job Summary:

The Crisis Hotline Program Manager is responsible for the coordination and administrative oversight of the Crisis & Information Hotline and the 988 program.

This is a supervisory role that requires the ability to work alongside the Clinical Supervisor to ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care.

Key Responsibilities:

  1. Schedule staff and ensure coverage 24/7/365 days a year.
  2. Cover at the Hotline and 988 during times of high-call volume and/or when no available coverage.
  3. Develop the Crisis & Information Hotline program in accordance with NWHS's strategic plan, mission, and ethical standards.
  4. Maintain an up-to-date written protocols and procedures that are in alignment with industry standards, including 988 voice, chat, and text services.
  5. Oversee the Emergency Financial Assistance Program and ensure that all grant/contract eligibility requirements are maintained.
  6. Review and submit monthly reports to the NWHS Finance and Compliance Departments, as requested.
  7. Ensure that the Crisis Hotline complies with all contract expectations and strategic partnerships, including clinical or emergency referrals.
  8. Work with partners at OHA, Vibrant, and other parts of the crisis continuum to improve crisis systems and ensure clinical and operational expectations of the 988 Lifeline and Chat to Text services are reflected in hotline policies and procedures.

Qualifications:

Preferred master's degree in social work, counseling, psychology, and/or equivalent experience or BS/BA with 2+ years of supervisory experience and 3+ years of related work experience in social service or mental health fields.

Experience in crisis counseling or clinical-oriented work is preferred.

Education and knowledge of organizational behavior, program development, and mental health best practices are preferred.

Experience with program oversight and providing supervision is required.

Experience with instructing, coordinating, and evaluating programs is required.

Benefits:

Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

Competitive Salary

Full Comprehensive Health Plans:

Medical with two plan options

Dental & Vision options

Flex Spending Account

Group Life:

Short-Term & Long-Term Disability 100% paid by employer

403(b) retirement plan with 3% employer match

PTO - 10 hours a month for FT positions @ 40 hrs./wk.

71⁄2 paid holidays each year + 2 paid floating holidays for FT positions

Continuing Education & Training Benefits

Employee Healthy Living Program – Gym Membership & Smoking Cessation

How to Apply:

If you are interested in joining a team that makes a difference in the lives of many, apply online at:

For more information, contact the HR/Recruiting Department at:

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.



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