Crisis Hotline Program Director
1 week ago
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970.
We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers.
As a Community Health Center, we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.
Crisis Hotline Program Manager
Job Summary:
The Crisis Hotline Program Manager is responsible for the coordination and administrative oversight of the Crisis & Information Hotline and the 988 program.
This is a supervisory role that requires the ability to work alongside the Clinical Supervisor to ensure compliance with the American Association of Suicidology (AAS) and National Suicidal Prevention Lifeline (NSPL) standards or care.
Key Responsibilities:
- Schedule staff and ensure coverage 24/7/365 days a year.
- Cover at the Hotline and 988 during times of high-call volume and/or when no available coverage.
- Develop the Crisis & Information Hotline program in accordance with NWHS's strategic plan, mission, and ethical standards.
- Maintain an up-to-date written protocols and procedures that are in alignment with industry standards, including 988 voice, chat, and text services.
- Oversee the Emergency Financial Assistance Program and ensure that all grant/contract eligibility requirements are maintained.
- Review and submit monthly reports to the NWHS Finance and Compliance Departments, as requested.
- Ensure that the Crisis Hotline complies with all contract expectations and strategic partnerships, including clinical or emergency referrals.
- Work with partners at OHA, Vibrant, and other parts of the crisis continuum to improve crisis systems and ensure clinical and operational expectations of the 988 Lifeline and Chat to Text services are reflected in hotline policies and procedures.
Qualifications:
Preferred master's degree in social work, counseling, psychology, and/or equivalent experience or BS/BA with 2+ years of supervisory experience and 3+ years of related work experience in social service or mental health fields.
Experience in crisis counseling or clinical-oriented work is preferred.
Education and knowledge of organizational behavior, program development, and mental health best practices are preferred.
Experience with program oversight and providing supervision is required.
Experience with instructing, coordinating, and evaluating programs is required.
Benefits:
Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
Competitive Salary
Full Comprehensive Health Plans:
Medical with two plan options
Dental & Vision options
Flex Spending Account
Group Life:
Short-Term & Long-Term Disability 100% paid by employer
403(b) retirement plan with 3% employer match
PTO - 10 hours a month for FT positions @ 40 hrs./wk.
71⁄2 paid holidays each year + 2 paid floating holidays for FT positions
Continuing Education & Training Benefits
Employee Healthy Living Program – Gym Membership & Smoking Cessation
How to Apply:
If you are interested in joining a team that makes a difference in the lives of many, apply online at:
For more information, contact the HR/Recruiting Department at:
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Crisis Hotline Program Director
4 weeks ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob Title: Crisis Hotline Program ManagerNorthwest Human Services, Inc. is seeking a highly skilled and experienced Crisis Hotline Program Manager to join our team. As a key member of our organization, you will be responsible for the coordination and administrative oversight of the Crisis & Information Hotline and the 988 program.Key...
-
Crisis Hotline Program Director
7 days ago
Salem, Oregon, United States Northwest Human Services Full timeNorthwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in the community.We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in need.The Crisis Hotline Program Manager is responsible for the...
-
Crisis Hotline Program Director
2 weeks ago
Salem, Oregon, United States Northwest Human Services Full timeCrisis Hotline Program ManagerAbout the Role:The Crisis Hotline Program Manager is a key member of our team, responsible for overseeing the coordination and administrative aspects of our Crisis & Information Hotline and the 988 program.Key Responsibilities:Monitor agreements and responsibilities outlined in grants, contracts, and service supports provided to...
-
Crisis Hotline Program Manager Position
2 weeks ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob SummaryThe Crisis Hotline Program Manager is responsible for overseeing the coordination and administrative aspects of the Crisis & Information Hotline and the 988 program at Northwest Human Services, Inc. This role involves monitoring agreements and responsibilities outlined in grants, contracts, and service supports provided to all NWHS programs and...
-
Program Manager
7 days ago
Salem, Oregon, United States Northwest Human Services Full timeNorthwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission-focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured...
-
Crisis Intervention Specialist
2 weeks ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob OverviewNorthwest Human Services, Inc. is seeking a skilled Crisis Intervention Specialist to provide 24-hour crisis intervention, suicide prevention, and risk assessment services to individuals in need. As a member of our team, you will be responsible for answering calls to the 988 hotline, providing supportive counseling, and connecting clients with...
-
Crisis Intervention Specialist
2 months ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob SummaryWe are seeking a highly skilled Crisis Intervention Specialist to join our team at Northwest Human Services, Inc. As a Crisis Intervention Specialist, you will play a critical role in providing 24-hour crisis intervention, suicide prevention, risk assessment, and brief supportive counseling to individuals experiencing emotional distress, suicidal...
-
Consumer Protection Hotline Volunteer
1 month ago
Salem, Oregon, United States State of Oregon Full timeJob Title: Consumer Protection Hotline VolunteerThe Oregon Department of Justice, Consumer Protection Program, is seeking dedicated and enthusiastic volunteers to support our team in providing resources and assistance to consumers throughout the State of Oregon.Job Summary:The Consumer Protection Hotline is the first point of contact for Oregon consumers who...
-
Crisis Intervention Specialist
4 weeks ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob Title: Crisis Intervention SpecialistNorthwest Human Services, Inc. is seeking a skilled Crisis Intervention Specialist to join our team. As a Crisis Intervention Specialist, you will provide 24-hour crisis intervention, suicide prevention, risk assessment, and brief supportive counseling over the phone to clients who are experiencing emotional distress,...
-
Crisis Intervention Specialist
1 month ago
Salem, Oregon, United States Northwest Human Services, Inc. Full timeJob SummaryNorthwest Human Services, Inc. is seeking a highly skilled Crisis Intervention Specialist to join our team. As a Crisis Intervention Specialist, you will provide 24-hour crisis intervention, suicide prevention, risk assessment, and brief supportive counseling over the phone to clients who are experiencing emotional distress, suicidal ideation,...
-
Program Director
2 weeks ago
Salem, Oregon, United States RTA US Full timeJob SummaryWe are seeking a highly skilled Program Director to lead our international program, responsible for defining tools and processes to support organizational excellence in program/project management and process definition.The ideal candidate will have a strong vision and strategy for the program, ensuring alignment with business strategies and...
-
Program Director
4 weeks ago
Salem, Oregon, United States Family YMCA of Marion & Polk Counties Full timeProgram Lead Job SummaryThe Family YMCA of Marion & Polk Counties is seeking a qualified Program Lead to oversee the daily operations of our after-school programs. As a key member of our team, you will be responsible for ensuring the safety and well-being of children in our care, while also providing a positive and engaging experience for them.Key...
-
Crisis Intervention Specialist
2 months ago
Salem, Oregon, United States Marion County Full timePosition OverviewThis role is essential in addressing urgent mental health needs within the community. The Crisis Clinician collaborates with various partners to manage crisis situations effectively, focusing on individuals with limited financial resources who require support to stabilize in their environment. The primary aim is to divert individuals from...
-
Crisis Intervention Specialist
2 weeks ago
Salem, Oregon, United States Marion County Full timePosition OverviewThis role has been reopened for additional candidates and will remain open until filled. The Crisis Clinician collaborates closely with local healthcare facilities and community partners to manage urgent situations involving individuals enrolled in the BRES program. This position is tasked with overseeing a caseload of clients who may have...
-
Trauma Program Director
2 weeks ago
Salem, Oregon, United States ReqOverflow Full timeJob Title: Director Trauma ProgramReqOverflow is seeking a highly skilled and experienced Director of Trauma Program to lead our trauma program to excellence.Job SummaryThe Director of Trauma Program will be responsible for ensuring that our trauma center meets all the necessary standards and guidelines set by the Virginia Department of Health and the Office...
-
Crisis Clinician 2 Specialist
2 weeks ago
Salem, Oregon, United States Marion County Full timeJob SummaryWe are seeking a highly skilled Crisis Clinician 2 to join our team at Marion County. As a key member of our Behavioral Health team, you will play a critical role in providing assessment and treatment services, crisis intervention, and community stabilization for individuals and families with complex needs and diagnoses.ResponsibilitiesProvide...
-
Trauma Program Director
2 weeks ago
Salem, Oregon, United States i4 Search Group Full timeJob SummaryThe Trauma Program Director is responsible for managing the trauma program, ensuring all trauma center verification standards are met, and collaborating with the Trauma Medical Director to achieve the program's mission and goals.This leadership role requires excellent communication skills, problem-solving abilities, and negotiation skills to...
-
Trauma Program Director
2 weeks ago
Salem, Oregon, United States i4 Search Group Full timeJob Title: Director of Trauma ProgramAt i4 Search Group, we are seeking a highly skilled and experienced Director of Trauma Program to join our team. As a key member of our healthcare organization, you will be responsible for overseeing the trauma program and ensuring that all aspects of trauma care are met with the highest standards.Responsibilities:Oversee...
-
Trauma Program Director
1 week ago
Salem, Oregon, United States i4 Search Group Full timeJob DescriptionAs a key member of the i4 Search Group team, we are seeking a highly skilled and experienced Trauma Program Director to lead our trauma program with expertise and passion. The ideal candidate will have a strong background in trauma nursing and a proven track record of success in managing trauma programs.Key Responsibilities:Oversee all aspects...
-
Crisis Clinician 2
6 days ago
Salem, Oregon, United States Marion County Full timeJob SummaryWe are seeking a highly skilled Crisis Clinician 2 to join our team at Marion County. As a key member of our Behavioral Health Division, you will play a critical role in providing assessment and treatment services to individuals and families in crisis.Key ResponsibilitiesConduct comprehensive assessments of individuals and families in crisis,...