IT Support Specialist
1 month ago
Yadav Corporate is seeking a skilled IT Field Technician to provide world-class service to our customers. The ideal candidate will have in-depth knowledge of HD supported products and services, as well as excellent communication and problem-solving skills.
**Key Responsibilities:**
* Resolve computer support problems with a high level of accuracy and efficiency
* Provide assistance and advanced trouble-shooting regarding service delivery, installation, outages, component level problems, and other technical issues
* Respond to routine and complex customer inquiries via the telephone and email
* Work with the Information Technology team to identify available Help Desk training that will enhance and improve computing support delivered to customers
* Review and update Help Desk documentation as required
* Review and recommend modifications to procedures with Information Technology Leadership
* Review and update knowledge base tools within the In House ticketing system
**Requirements:**
* In-depth knowledge of HD supported products and services
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and technical skills
* Ability to work independently and as part of a team
**What We Offer:**
* Competitive hourly rate up to $29
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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