Oracle Hyperion Technical Support Engineer
4 weeks ago
Job Summary:
We are seeking a highly skilled Oracle Hyperion Technical Support Engineer to join our team at Omni Inclusive. The ideal candidate will have extensive experience in the Oracle Hyperion EPM suite, including EPBCS, Essbase, DRM/EDMCS, and FDMEE.
Key Responsibilities:
- Provide technical support for Oracle Hyperion EPM products, including troubleshooting and resolving customer issues.
- Collaborate with Oracle global support to resolve customer SRs.
- Work closely with business user groups to ensure RCA is complete and incidents SLAs are met.
- Triage and resolve user support issues.
- Monitor performance, logs, backups, events, applications, scripts & jobs.
Requirements:
- Extensive hands-on experience in Oracle Hyperion EPM, including EPBCS, Essbase, DRM/EDMCS, and FDMEE.
- Minimum of 10+ years of application development and support experience in Hyperion EPM version 11 or above within a Fortune 500 company.
- Strong knowledge of Oracle Fusion Suite module and PL/SQL.
Preferred Skills:
- Narrative Reporting.
- TRCS.
- IBM Cognos Command Center.
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