Director of Partner Success

4 weeks ago


San Diego, California, United States CARET Full time
About the Role:

The Director of Partner Success is a key member of the CARET Legal team, responsible for building and growing relationships with our partners to drive commercial success for both our partners and CARET Legal.

Our partners are highly respected experts in the Legal Practice Management domain, providing value-added services such as technology assessments, software recommendations, change management, and training to law firms we jointly serve.

In this role, you will be responsible for growing the relationships with our partners that drive commercial success for both our partners and CARET Legal.

This is a mid-level individual contributor role reporting directly to the VP, Sales.

Responsibilities:
  • Build and grow relationships with partners, measured by increased Partner pipeline and increased Partner earnings from value-added services our partners can monetize on CARET Legal offerings.
  • Build & nurture relationships with the American Bar Association, including its local chapters.
  • Engage Senior and Executive Leaders for strategic connections with Partners that mutually benefit all parties.
  • Maintain business as usual and executive reviews like QBRs and EBRs.
  • Drive engagement with CARET Legal events like CARET Camp.
Requirements:
  • 6+ years in SaaS with 3+ years experience working with channel/reseller/alliance partners, or system integrators.
  • Proven track record growing selling channel partnerships to build pipeline and revenue.
  • Strong understanding of developing selling partners that are small businesses with various business models.
  • Strong understanding of small businesses.
  • Proven experience in a similar role at the Director level.
  • Customer account management experience a plus but not required.
  • Excellent communication and leadership skills.


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