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Guest Services and Retail Associate

1 month ago

Santa Barbara, California, United States Santa Barbara Botanic Garden Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Services and Retail Associate to join our team at the Santa Barbara Botanic Garden. As the first point of contact for our visitors, you will play a vital role in providing an exceptional guest experience.

Key Responsibilities:

  • Welcome and engage with visitors in a friendly and welcoming manner.
  • Provide information and answer questions about the Garden's sections and grounds, rules, activities, and membership opportunities.
  • Collect admission fees, membership contributions, and donations using a point-of-sale system.
  • Perform sales in the Shop and Nursery, and offer plant advice or direct customers to knowledgeable staff.
  • Ensure traffic flow in the parking lot is safe and efficient.
  • Use the radio to communicate with grounds crew regarding visitor questions and concerns.
  • Project a professional attitude and appearance, including clean, neat, and appropriate attire and nametag.

Requirements:

  • One year's experience serving the public and operating a cash register.
  • Proficiency with database and spreadsheet software.
  • A valid California driver's license.

Preferred Qualifications:

  • Interest, knowledge, and/or passion for California native plants, ecosystems, or environmental conservation.
  • Proficiency in Spanish.
  • Public garden or museum experience.

About Us:

The Santa Barbara Botanic Garden is a beautiful place to work, with a focus on conservation and education. As a Guest Services and Retail Associate, you will have the opportunity to work outdoors and engage with visitors from diverse backgrounds.