Guest Services Ambassador

4 weeks ago


Santa Clara, California, United States AVE by Korman Communities Full time
About the Role

We are seeking a highly skilled Guest Services Representative to join our team at AVE by Korman Communities. As the face of our brand, you will be responsible for delivering exceptional customer service and creating a welcoming experience for our residents, clients, and guests.

Key Responsibilities
  • Anticipate and address resident needs, ensuring their expectations are exceeded.
  • Provide detailed notes and walk suites prior to guest arrival to ensure all AVE brand standards are met.
  • Communicate effectively with residents, guests, and internal teams to ensure seamless operations.
  • Manage day-to-day operations, including key card creation, package logging, and check-in/check-out procedures.
  • Develop and maintain positive relationships with residents, clients, and colleagues to achieve business goals.
Requirements
  • Face-to-face customer service experience.
  • Hospitality, travel, relocation, corporate housing, or multifamily industry experience preferred.
  • Strong interpersonal and relationship building skills.
  • Professional verbal and written communication skills.
  • Detail orientation and excellent organizational skills.
  • Ability to problem solve and proactively alleviate potential resident concerns.
What We Offer
  • $24-$28.50/hour.
  • Comprehensive benefits package, including PTO, medical, vision, dental, and 401k.
  • Robust training program and ongoing professional development opportunities.
  • Fun, positive, and collaborative work environment.


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