Hotel Guest Experience Associate
16 hours ago
We are seeking a highly skilled and enthusiastic Hotel Guest Experience Associate to join our team at Tradewinds Carmel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay with us is truly unforgettable.
Key Responsibilities:- Provide warm and welcoming greetings to guests, ensuring a seamless check-in and check-out process
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Work closely with the housekeeping team to ensure rooms are ready for new guests and that all amenities are in order
- Manage guest information and perform regular bookkeeping duties to maintain accurate records
- Collaborate with the front desk team to ensure a smooth and efficient operation
- Strong customer service skills and a passion for delivering exceptional guest experiences
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
- High school graduate or equivalent, with at least one year of experience in a hospitality role
- Proficiency in Microsoft Office and reservation management systems
Our boutique hotel in Carmel, CA offers a serene and tranquil atmosphere, perfect for guests seeking a relaxing getaway. With its beautifully appointed rooms, luxurious linens, and high-end amenities, Tradewinds Carmel is the ideal destination for those seeking a peaceful retreat. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills in a fast-paced and ever-changing industry.
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