Hotel Guest Experience Associate

16 hours ago


Santa Monica, California, United States Tradewinds Carmel Full time
Job Title: Hotel Guest Experience Associate

We are seeking a highly skilled and enthusiastic Hotel Guest Experience Associate to join our team at Tradewinds Carmel. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay with us is truly unforgettable.

Key Responsibilities:
  • Provide warm and welcoming greetings to guests, ensuring a seamless check-in and check-out process
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Work closely with the housekeeping team to ensure rooms are ready for new guests and that all amenities are in order
  • Manage guest information and perform regular bookkeeping duties to maintain accurate records
  • Collaborate with the front desk team to ensure a smooth and efficient operation
Requirements:
  • Strong customer service skills and a passion for delivering exceptional guest experiences
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • High school graduate or equivalent, with at least one year of experience in a hospitality role
  • Proficiency in Microsoft Office and reservation management systems
About Tradewinds Carmel:

Our boutique hotel in Carmel, CA offers a serene and tranquil atmosphere, perfect for guests seeking a relaxing getaway. With its beautifully appointed rooms, luxurious linens, and high-end amenities, Tradewinds Carmel is the ideal destination for those seeking a peaceful retreat. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills in a fast-paced and ever-changing industry.



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