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Hotel Guest Services Associate

1 month ago

Santa Rosa, California, United States Four Sisters Inns Full time

As a Guest Service Associate at Four Sisters Inns, you will be the face of our hotel, providing exceptional service to our guests from the moment they arrive to the day they depart.

You will be responsible for greeting guests, registering them, and assigning rooms, as well as providing them with information about the hotel and its amenities.

With a passion for helping others and a strong attention to detail, you will be an integral part of our team, working closely with fellow team members to ensure that our guests have an unforgettable experience.

Key Responsibilities:

  • Provide exceptional customer service to all guests
  • Manage arrivals, including greeting guests, registering them, and assigning rooms
  • Provide information about the hotel and its amenities
  • Work with fellow team members to ensure that guests have an unforgettable experience

Requirements:

  • Proven experience providing excellent guest service
  • A joy for interacting with guests and fellow team members
  • Knowledge of and enthusiasm for travel and the local area

Four Sisters Inns is a collection of 17 boutique inns and small hotels located in California's most desirable destinations. We believe in providing learning and growth opportunities for our team members, and strive to promote from within the company whenever possible.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, military service or veteran status, physical or mental disability status, or any other applicable legally protected characteristics.