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Enrollment and Outreach Specialist
2 months ago
At WelbeHealth, we are redefining senior care by offering a comprehensive healthcare solution to our most at-risk senior population, acting as both a care provider and care planner for the participants we support.
Under the supervision of the Marketing, Outreach, Enrollment, and Eligibility (MOEE) Director, the Enrollment and Outreach Specialist is responsible for initiating, coordinating, and managing the PACE eligibility and enrollment process.
This role emphasizes customer service aligned with our mission, vision, and values.Key Responsibilities:
Respond to inquiries from potential participants and conduct follow-up communications to referrals, delivering exceptional customer service, clarifying the WelbeHealth enrollment procedure, and converting inquiries into home visits.
Direct potential enrollments to the Benefits Coordinator when financial issues arise, including share of costs (SOC) or Medi-Cal applications necessary for financial assessment.
Exhibit comprehensive knowledge of all relevant aspects of the MOEE Playbook.
Organize initial home visits, LOC visits, MSW/PCP assessments, Enrollment Conferences, and transportation arrangements for all appointments.
Support the MOEE Director and team in facilitating MOEE meetings, utilizing available audio/visual tools to document tasks, follow-ups, notes, and assignments of the MOEE team in Salesforce.
Assist with public relations, marketing, outreach, and enrollment initiatives as required.
Qualifications:
Associate's degree in a relevant discipline; bachelor's degree preferred.
Minimum of two (2) years of relevant experience preferred.
Strong commitment to customer service.
Ability to work autonomously with minimal oversight.
Reliable transportation is necessary.
Experience with Salesforce, MS Office Suite, and/or Athena is preferred.
Bilingual candidates are preferred.
Benefits of Joining WelbeHealth:
Leverage your skills in innovative ways as we grow rapidly.
You will have the chance to shape our work environment within a supportive and compassionate atmosphere where every individual feels uniquely valued.
Comprehensive medical insurance (Medical, Dental, Vision)Work/life balance - we truly mean it with 17 days of personal time off (PTO), 12 observed holidays annually, and sick leave.
401 K savings plan with matching contributions.
And additional benefits.
Salary range for this position is $30.44 hourly + Bonus + Equity. WelbeHealth provides a competitive total rewards package that includes 401k matching, healthcare coverage, and a wide array of other benefits.
Actual compensation will be adjusted based on experience and qualifications.
Compensation range: $25.36—$30.44 USD
COVID-19 Vaccination Policy
At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors.
In line with this mission, please be aware that we have a vaccination policy for all employees, requiring proof of vaccination or a vaccine declination form prior to employment.
WelbeHealth adheres to required infection control and PPE standards and has specific vaccination requirements for all team members.Our Commitment to Diversity, Equity, and Inclusion
At WelbeHealth, we celebrate and value the diversity of our team members, and we are dedicated to fostering a culture of inclusion and belonging.
We are proud to be an equal opportunity employer.Individuals seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy, or any other status protected by applicable law.
