Front Desk Representative
5 days ago
As a Front Desk Agent at Element Chandler Fashion Center, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.
Responsibilities:- Register guests and process check-ins and check-outs in a friendly and efficient manner.
- Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
- Handle guest inquiries and resolve issues in a timely and professional manner.
- Manage the front desk computer system and ensure accurate and efficient processing of guest transactions.
- Deliver packages, mail, and messages to guests and meeting rooms as needed.
- Perform other duties as assigned, including assisting coworkers in other areas of the hotel and maintaining a clean and organized work environment.
- High school diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Knowledge of hotel products and guest services, including lifestyle and full-service resort options.
- Ability to work effectively in a team environment and maintain a positive attitude in a fast-paced environment.
- Competitive hourly rate
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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