Front Desk Representative

5 days ago


Chandler, Arizona, United States Element Chandler Fashion Cente Full time
Job Summary

As a Front Desk Agent at Element Chandler Fashion Center, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities:
  • Register guests and process check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle guest inquiries and resolve issues in a timely and professional manner.
  • Manage the front desk computer system and ensure accurate and efficient processing of guest transactions.
  • Deliver packages, mail, and messages to guests and meeting rooms as needed.
  • Perform other duties as assigned, including assisting coworkers in other areas of the hotel and maintaining a clean and organized work environment.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Knowledge of hotel products and guest services, including lifestyle and full-service resort options.
  • Ability to work effectively in a team environment and maintain a positive attitude in a fast-paced environment.
Benefits:
  • Competitive hourly rate
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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