Front Desk Representative

1 day ago

Chandler, Arizona, United States MCR Hotels Full time

Job Title: Front Desk Agent

Description:

The Front Desk Agent at MCR Hotels is responsible for providing exceptional guest experiences while ensuring seamless administrative operations. This role requires a positive attitude, a willingness to learn, and strong communication skills.

Key Responsibilities:

  • Provide attentive and courteous service to guests prior to arrival and throughout their stay
  • Maintain proper operation of the telephone switchboard and respond to guest inquiries
  • Establish and maintain good communication and teamwork with fellow associates and other departments
  • Respond to guest requests in a timely and professional manner
  • Maintain confidentiality and security of all guests and hotel information
  • Document all guest requests, complaints, or problems and follow up to ensure completion and guest satisfaction
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and high demand/restricted dates
  • Take all necessary information when taking room reservations and follow rate quoting scenario
  • Be knowledgeable of the front desk computer system
  • Log and deliver packages, mail, and messages
  • Share knowledge of the property and amenities, along with any special events, local area attractions, and things to do around the hotel
  • Accurately complete the check-in and checkout process
  • Use creative reasoning and brand standard service tools to overcome guest objections and concerns

Requirements:

  • Positive attitude and willingness to learn
  • Ability to multi-task and be detail-oriented
  • Problem-solving skills to effectively deal with internal and external customers
  • Basic English verbal and written communication skills
  • Ability to work well in stressful, high-pressure situations
  • Basic math skills
  • Ability to obtain alcohol awareness certification as required by the State
  • Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Proficiency in Windows operating systems, Company-approved spreadsheets, and word processing
  • Ability to convey information and ideas clearly

Preferred Qualifications:

  • Experience in a hotel or a related field
  • Brand knowledge and experience

What We Offer:

  • Hotel Discounts
  • Weekly Pay
  • Paid Time Off
  • Retirement Options
  • Referral bonuses
  • Career advancement & upward mobility
  • Health, Dental, Vision Insurance available after 30 days of employment for full-time team members

  • Front Desk Representative

    1 month ago

    Chandler, Arizona, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Answer guest inquiries and provide information...

  • Front Desk Representative

    2 weeks ago

    Chandler, Arizona, United States Cadence Chandler Full time

    Job OverviewCadence Chandler is seeking a highly skilled and friendly Front Desk Concierge to join our team. As the first point of contact for our residents, families, visitors, and guests, this role plays a vital part in representing our community and providing exceptional service.The ideal candidate will possess excellent communication skills, be...

  • Front Desk Representative

    4 weeks ago

    Chandler, Arizona, United States SpringHill Suites Chandler Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Chandler. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide attentive and courteous service to guests during...

  • Front Desk Representative

    3 weeks ago

    Chandler, Arizona, United States Residence Inn Chandler Full time

    Job Title: Front Desk AgentResidence Inn Chandler is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide attentive and courteous service to guests during check-in,...

  • Front Desk Representative

    1 month ago

    Chandler, Arizona, United States SpringHill Suites Chandler Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Chandler. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Provide attentive and courteous service to...

  • Front Desk Medical Office Representative

    1 month ago

    Chandler, Arizona, United States Vitality Natural Health Care Full time

    Job DescriptionJob SummaryVitality Wellness Clinic, a world-class wellness facility, is seeking a highly skilled and compassionate Front Desk Medical Office Representative to join our team.We are a busy holistic medical practice that treats a wide range of conditions, acute and chronic. As a Front Desk Medical Office Representative, you will be the first...

  • Front Desk Representative

    2 months ago

    Chandler, Arizona, United States SpringHill Suites Chandler Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Chandler. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    2 weeks ago

    Chandler, Arizona, United States Element Chandler Fashion Cente Full time

    Job SummaryAs a Front Desk Agent at Element Chandler Fashion Center, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and process check-ins...

  • Front Desk Representative

    3 weeks ago

    Chandler, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.ResponsibilitiesRegister...

  • Hotel Front Desk Representative

    2 months ago

    Chandler, Arizona, United States HCW Management Consultants LLC Full time

    Hotel Front Desk AgentWe are seeking a skilled and professional Front Desk Agent to provide exceptional customer service and support to our guests at our hotel. The successful candidate will be responsible for managing reservations, checking guests in and out, and handling various requests and inquiries in a timely and professional manner.Key...

  • Front Desk Receptionist

    1 month ago

    Chandler, Arizona, United States Cadence Chandler Full time

    About the RoleWe are seeking a friendly and organized Front Desk Concierge to join our team at Cadence Chandler, a beautiful retirement community. As the first point of contact with our residents, families, visitors, and guests, this role is crucial in representing our community and providing exceptional service.The successful candidate will be responsible...

  • Hotel Front Desk Representative

    2 months ago

    Chandler, Arizona, United States HCW Management Consultants LLC Full time

    Hotel Front Desk Agent OpportunityWe are seeking a skilled and professional Front Desk Agent to provide exceptional customer service and support to our guests at our hotel. The successful candidate will be responsible for managing reservations, checking guests in and out, and handling various requests and needs during their stay.Key Responsibilities:Manage...

  • Front Desk Sales Representative

    2 weeks ago

    Chandler, Arizona, United States PCRK Group Full time

    Job OverviewPCRK Group is seeking a highly motivated and results-driven Front Desk Sales Associate to join our team.This is an excellent opportunity for individuals who are passionate about sales, customer service, and building strong relationships with clients.As a Front Desk Sales Associate, you will be responsible for driving membership sales, creating a...

  • Hotel Front Desk Representative

    4 weeks ago

    Chandler, Arizona, United States Marriott Phoenix Chandler Full time

    About UsAt Marriott Phoenix Chandler, we prioritize our employees' growth and development. Our company culture is built on a foundation of inclusivity, diversity, and a commitment to creating a supportive work environment. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such...

  • Front Desk Clerk

    4 weeks ago

    Chandler, Arizona, United States Concord Hospitality Full time

    Job Title: Front Desk ClerkWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.Key...

  • Front Desk Agent

    4 weeks ago

    Chandler, Arizona, United States Element Chandler Fashion Cente Full time

    Job Summary:As a Front Desk Agent at Element Chandler Fashion Center, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience. You will be responsible for registering guests, handling room assignments, and resolving any issues that may arise during their stay.Responsibilities:Provide...

  • Front Desk Medical Office Representative

    2 weeks ago

    Chandler, Arizona, United States Novakovic Family Practice Full time

    Job Title: Front Desk Medical OfficeWe are seeking a highly skilled and organized Front Desk Medical Office professional to join our team at Novakovic Family Practice.Key Responsibilities:Provide exceptional patient service by greeting patients professionally and responding to their inquiries in a timely and courteous manner.Optimize provider schedules and...

  • Front Desk Representative

    1 week ago

    Chandler, Arizona, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.Responsibilities Greet and welcome...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Chandler, Arizona, United States Marriott Phoenix Chandler Full time

    About UsAt Marriott Phoenix Chandler, we prioritize our employees' growth and well-being. Our company culture is built on a foundation of diversity, inclusivity, and employee development. We offer a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. Our on-site wellness programs, local discounts, and employee...

  • Front Office Representative

    4 weeks ago

    Chandler, Arizona, United States IRONWOOD PHYSICIANS,P.C. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Office Representative to join our team at Ironwood Cancer & Research Centers. The successful candidate will be responsible for providing exceptional patient care and ensuring a smooth and efficient front office experience.Key ResponsibilitiesGreet patients and guests in a friendly and...