Front Desk Representative
4 weeks ago
As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.
Responsibilities
Greet and welcome guests, register them, and provide information about hotel services and facilities.
Handle requests for information, mail, and messages in an efficient and courteous manner.
Answer guest inquiries about hotel services, facilities, and hours of operation.
Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups and closed-out dates.
Obtain necessary information when taking room reservations and follow rate quoting scenarios.
Be familiar with all Aimbridge Hospitality policies and house rules, as well as hospitality terminology.
Have knowledge of and assist in emergency procedures as required.
Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
Requirements
High school diploma or equivalent required; college coursework in a related field helpful.
Experience in a hotel or related field preferred.
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers.
Must be able to convey information and ideas clearly and evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high-pressure situations and be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations.
An operational knowledge of Microsoft Office suite.
Must be willing and able to work a varied schedule that may include evenings, nights, weekends, and holidays.
Holds an understanding of hotel products and guest services (i.e., lifestyle, full-service resort, etc.).
Ability to participate in the creation of an enjoyable work environment.
Benefits
Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
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