Customer Care Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States ZOLL Medical Full time
About the Role

We are seeking a highly skilled and compassionate Product Technical Support Specialist – Tier 1 to join our team at ZOLL Medical. As a key member of our customer support team, you will play a critical role in providing exceptional technical guidance and support to patients, families, and medical professionals who use our Cardiac Management Solutions products and services.

Key Responsibilities
  • Analyze complex product issues and utilize troubleshooting techniques to resolve problems efficiently.
  • Provide in-depth product knowledge and technical expertise to patients and customers, ensuring they receive the best possible support and guidance.
  • Ensure adherence to regulatory guidelines and maintain comprehensive records of customer interactions.
  • Identify and document product deficiencies, suggesting improvements to enhance user experience and minimize future problems.
  • Collaborate with cross-functional teams to share insights and discuss challenges, contributing to product and service improvement.
Requirements
  • Associate's or bachelor's degree in a related field or equivalent experience.
  • Proven experience in product support or a related customer-facing role, preferably in the medical or life-saving products industry.
  • Exceptional communication and customer service skills, with the ability to translate technical issues to end-users.
  • Technical aptitude and experience troubleshooting complex product-related technical systems.
  • Computer literacy with Microsoft Office experience and familiarity with CRM systems, knowledge bases, and support tools.
About ZOLL Medical

ZOLL Medical is a fast-growing company operating in over 140 countries worldwide. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation, and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.



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