Customer Service Specialist

2 weeks ago


Pittsburgh, Pennsylvania, United States Jackson Hewitt Full time
Job Summary

As a Customer Service Specialist at Jackson Hewitt, you will be responsible for providing exceptional customer service to clients through various communication channels. Your primary goal will be to address client inquiries, resolve issues, and ensure a positive experience.

Key Responsibilities

* Respond to client calls, emails, and chats in a timely and professional manner
* Utilize software and tools to document client records and cases
* Collaborate with internal teams to resolve complex issues
* Provide solutions and explanations to clients, ensuring they feel supported and valued

Requirements

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and analytical skills

What We Offer

* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
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