Intake and Customer Service Specialist

4 weeks ago


Dearborn, Michigan, United States ACCESS (MI) Full time
Job Title: Intake and Customer Service Specialist

At ACCESS (MI), we are seeking a highly skilled Intake and Customer Service Specialist to join our team. This role is responsible for ensuring the accessibility of effective community services that empower individuals and families to achieve an enhanced quality of life.

Key Responsibilities:
  • Welcome clients to the department and program, providing a warm and welcoming experience.
  • Answer telephone calls, questions, and service inquiries about services, providing accurate and timely information.
  • Orient individuals to service benefits and resources available, ensuring they understand their options and eligibility.
  • Provide a high level of customer service support, handling matters professionally and responsibly, and administering medical billing tasks.
  • Quality customized services, client care, and satisfaction are the ultimate goal.
Requirements:
  • High School or GED required; Associate degree preferred.
  • Health Administration, Business Administration, or related field approved by Human Resources.
  • Minimum 3-5 years previous workforce development experience in a funded program, or equivalent combination of education, experience, and/or training approved by Human Resources.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in your community, we encourage you to apply for this exciting opportunity.



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