Senior Product Support Specialist

4 weeks ago


Dearborn, Michigan, United States HCLTech Full time
Job Overview

HCLTech is seeking a highly skilled Senior Product Support Specialist to join our team. As a key member of our support team, you will be responsible for providing direct support to client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems.

Key Responsibilities:

  • Provide direct support to client dealerships for diagnostic software and hardware issues
  • Collaborate with diagnostics system specialists and other client departments to resolve complex issues
  • Provide quick and effective resolutions to dealer technicians to prevent backlog development
  • Support client management in directing the needs of the service to ensure high-quality, continuously improving service
  • Identify and resolve complex issues related to ECU software and hardware
  • Collaborate with module engineers to identify existing or new issues
  • Ensure compliance with company and business policies
  • Administer open requests and ensure appropriate escalations or closure

Requirements:

  • High school diploma
  • 3+ years of experience in product support and technical assistance
  • Proficiency in automotive hardware and software systems
  • Experience in handling complaints and delivering excellent customer experience
  • Experience working with multiple cross-functional teams and stakeholders
  • Strong analytical and critical thinking skills
  • High attention to detail and professionalism

About HCLTech:

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.



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