Bilingual Customer Service Representative
2 weeks ago
We are seeking a highly skilled Bilingual French Customer Service Representative to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, building trust, and delivering a frictionless customer experience.
Key Responsibilities- Provide insightful advice and direct support to customers in need, diagnosing issues and providing resolution with teaching and guidance.
- Partner with legacy app owners for troubleshooting and resolution.
- Research and resolve billing or payment issues.
- Own the customer experience from start to finish, making decisions on whether to escalate or how to address issues.
- Identify and present out-of-the-box ideas and changes to the team to ensure the program is second to none.
- High school diploma required; Associate or bachelor's degree is a plus.
- 3-5 years of experience in customer service, training, public relations, public affairs, sales, or marketing.
- Fluent in French and English (both written and verbal).
- Excellent communication skills - both verbal and written.
- Savvy with the use of technology, software, and social media applications.
- Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour + $2.00 per hour premium for the bilingual skill.
- Health/Dental/Vision/Life Insurance.
- Flexible Spending Account (FSA) and Health Savings Account (HSA).
- 401(k) with company match.
- Vacation/Sick Time and Paid Holidays.
- Tuition Reimbursement.
- Employee Assistance Program.
- Employee Discount Program.
- Training and Development Programs (Percepta College).
- Employee Rewards Program (Perci Perks).
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect a culture of service, teamwork, respect, proactivity, career growth, diversity, and competitive compensation.
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