Current jobs related to Lead Manager, Proactive Customer Engagement - Duluth, Minnesota - AGCO

  • Senior Manager, Proactive Customer Services Lead

    4 weeks ago

    Duluth, Minnesota, United States AGCO Full time

    Senior Manager, Proactive Customer ServicesAGCO is seeking a highly skilled and experienced Senior Manager, Proactive Customer Services to lead our connected services and machine uptime capabilities across the AGCO business, globally.The successful candidate will be responsible for defining, developing, and executing strategies to strengthen the connection...

  • Tribal Engagement Coordinator

    4 weeks ago

    Duluth, Minnesota, United States Enbridge Employee Services Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Coordinator to provide administrative support to our US Tribal Engagement team at Enbridge Employee Services Inc.Key ResponsibilitiesProvide administrative support functions including correspondence, meeting/event planning, expense reports, check requests, invoice processing, Purchase Orders,...

  • Director of Utility Engagement

    1 week ago

    Duluth, Minnesota, United States QTS Data Centers Full time

    Job Title: Director - Utility EngagementThe Director of Utility Engagement will be responsible for leading the team in early-stage power engagement and utility company coordination across the North American footprint. This leader will own ensuring utility capacity is evaluated and secured at each campus to support data centers by developing power market...

  • Tribal Engagement Coordinator

    1 week ago

    Duluth, Minnesota, United States Enbridge Employee Services Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Coordinator to provide administrative support to our US Tribal Engagement team at Enbridge Employee Services Inc.Key ResponsibilitiesProvide administrative support functions, including correspondence, meeting/event planning, expense reports, check requests, invoice processing, Purchase Orders,...

  • Customer Service Manager

    4 weeks ago

    Duluth, Minnesota, United States Quest Group Executive Search & Staffing Solutions Full time

    Job Title: Contact Center ManagerWe are seeking an experienced Contact Center Manager to join our team at Quest Group Executive Search & Staffing Solutions. The successful candidate will be responsible for leading a team of customer service professionals and ensuring the delivery of exceptional customer experiences.Key Responsibilities:Measure and analyze...

  • Customer Support Manager

    4 weeks ago

    Duluth, Minnesota, United States CBORD Full time

    Job Title: Customer Support ManagerCBORD and Horizon are seeking a highly skilled Customer Support Manager to lead our Technical Support team. As a key member of our organization, you will be responsible for directing, leading, and motivating the team to deliver exceptional service experience to our clients.Key Responsibilities:Manage the day-to-day...

  • Customer Experience Associate

    3 days ago

    Duluth, Minnesota, United States JOANN Stores Full time

    Job SummaryThe Customer Experience Associate is responsible for delivering a premium customer experience by inspiring creativity within our customers and making JOANN their happy place. This role drives sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy.The ideal candidate will assist the Store Management team...

  • Customer Support Team Lead

    1 month ago

    Duluth, Minnesota, United States Horizon Software International Full time

    Job Title: Customer Support SupervisorAt Horizon Software International, we are seeking a highly skilled and experienced Customer Support Supervisor to lead our Customer Support team. As a key member of our organization, you will be responsible for ensuring our customers receive exceptional service and support.Job Summary:The Customer Support Supervisor will...

  • Shift Lead

    2 weeks ago

    Duluth, Minnesota, United States Walgreens Full time

    Job Description:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key Responsibilities:Opens and closes the store, including start-ups of required systems and...

  • Tribal Engagement Coordinator

    4 weeks ago

    Duluth, Minnesota, United States Enbridge Employee Services Inc Full time

    About the RoleWe are seeking a highly organized and detail-oriented Tribal Engagement Coordinator to join our team at Enbridge Employee Services Inc. The successful candidate will provide administrative support to the Tribal Engagement team, enabling them to focus on supporting their priorities.Key ResponsibilitiesProvide administrative support functions...

  • Customer Support Manager

    4 weeks ago

    Duluth, Minnesota, United States Nuss Truck and Equipment Full time

    Job Title: Customer Support ManagerAt Nuss Truck & Equipment, we are seeking a highly skilled and experienced Customer Support Manager to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our customers.Responsibilities:Promote and sell heavy-duty truck and equipment...

  • Customer Support Manager

    4 weeks ago

    Duluth, Minnesota, United States Nuss Truck & Equipment Full time

    Job Title: Customer Support ManagerThe Customer Support Manager plays a crucial role in representing Nuss Truck & Equipment to existing and potential customers by matching our products and services to their needs. This position requires a strong understanding of heavy-duty truck and equipment parts and services, as well as excellent customer service and...

  • Meat Department Lead

    2 weeks ago

    Duluth, Minnesota, United States Walmart Full time

    Job SummaryAs a Meat Department Lead at Sam's Club, you will be responsible for driving sales in your area and supervising a team of hourly associates to deliver exceptional customer service and meet business objectives. You will model expertise in meat and seafood products, working collaboratively with other team leaders to ensure the total club meets the...

  • Recycled Materials Manager

    2 weeks ago

    Duluth, Minnesota, United States Heidelberg Materials US, Inc. Full time

    Job SummaryWe are seeking a highly skilled Recycled Materials Manager to join our team at Heidelberg Materials US, Inc. in Duluth, Georgia. This role will be responsible for managing safety, quality, sales, production, costs, and growth strategy for the recycling business of the entire Southeast Region.Key ResponsibilitiesImplement and maintain site safety...

  • Recycled Materials Manager

    3 days ago

    Duluth, Minnesota, United States Heidelberg Materials US, Inc. Full time

    About the Role:The Recycled Materials Manager will be responsible for managing safety, quality, sales, production, costs, and growth strategy for the recycling business of the entire Southeast Region.Key Responsibilities:Implement and maintain site safety programs and compliance, all training records, safety meetings, and established safety procedures.Active...

  • Call Center Operations Manager

    4 weeks ago

    Duluth, Minnesota, United States Travel Incorporated Full time

    Job Title: Call Center Operations ManagerWe are seeking a seasoned Contact Center Manager with a background leading teams in a 24/7 365 contact center/call center setting to lead our teams.About the RoleThis is a hybrid position requiring some on-site work at our Duluth, GA headquarters. As a Call Center Operations Manager, you will be responsible for...

  • Controller - Accounting Team Lead

    1 week ago

    Duluth, Minnesota, United States Selectek Full time

    Controller Job DescriptionSelectek is seeking a highly skilled Controller to lead their Accounting Team in the Atlanta market.This position supports the North American sales organization and reports to the Managing Director and international based Group Controller.The focus of the role will be to maintain daily records of cash flow, process daily customer...

  • Territory Sales Specialist

    2 months ago

    Duluth, Minnesota, United States WEG Full time

    About the RoleWEG Electric Corp. is seeking a Territory Sales Specialist to provide support and guidance to customers and outside sales personnel. This role focuses on delivering an exceptional customer experience.Key Responsibilities:Act as the primary interface for WEG, guiding customers and outside teams through the company's inner workings to ensure a...

  • Shift Manager

    1 week ago

    Duluth, Minnesota, United States McDonald's Full time

    About the Job:As a Shift Manager at McDonald's, you will be responsible for leading a team of crew members during a shift to ensure excellent customer service and quality food production. You will be responsible for monitoring performance, taking action to ensure the team is meeting McDonald's standards, and communicating with the next Shift Manager to...

  • Technical Project Lead

    3 days ago

    Duluth, Minnesota, United States Bayone Full time

    Project Management Role at BayoneAs a Technical Project Lead at Bayone, you will be responsible for managing the project lifecycle from initiation to completion. This includes planning, execution, and control of projects to ensure timely delivery and within budget.Key responsibilities include facilitating Scrum ceremonies, ensuring Agile best practices are...

Lead Manager, Proactive Customer Engagement

2 months ago

Duluth, Minnesota, United States AGCO Full time

Lead Manager, Proactive Customer Engagement

Location: Remote

The Lead Manager, Proactive Customer Engagement is a pivotal leadership role responsible for shaping, developing, and implementing AGCO's connected services and machine uptime initiatives across the global AGCO network. This position focuses on enhancing collaboration between Customer Support, Technical Support, and Dealer Development teams, ensuring a significant impact on business performance by overseeing the remote monitoring and diagnostic solutions aimed at maximizing equipment productivity and minimizing downtime.

Key Responsibilities:

  1. Establish and oversee a comprehensive production-level connected services monitoring and diagnostics center that collaborates with all core brands and products.
  2. Facilitate the generation of use-cases and collaborate with data scientists in Proactive Customer Services to develop advanced uptime enhancement solutions.
  3. Promote the adoption of proactive alerts among dealers and customer support teams.

Develop a global monitoring operations framework that provides continuous (24/7 in the future) monitoring and diagnostic services for AGCO's connected assets.

Continuously collect use-cases for various machine components such as engines, transmissions, hydraulics, electronics, and cab modules to perform oversight, identify trends, and address potential issues through an automated rules engine.

Define requirements for predictive analytics in collaboration with the data science and advanced analytics teams.

Lead dealer training and development initiatives to deliver near real-time troubleshooting support.

Manage and enhance the rules engine and operational tools to ensure appropriate alert-handling responses, including event logging, notifications, and issue escalation.

Establish processes for notifying dealers or customers about critical events through various communication channels.

Provide technical guidance to field staff or dealers on troubleshooting and case management.

Regularly develop and submit detailed reports on machine performance and related activities.

Implement and maintain processes to identify, communicate, and resolve emerging technical issues detected by telematics devices.

Drive the strategic development and continuous improvement of monitoring operations, processes, and system capabilities.

What We Offer:

Experience our global diversity and innovative spirit while contributing to technologies that positively impact the agricultural sector. At AGCO, we are committed to your professional growth and development, providing opportunities to enhance your skills and advance your career.

We invite you to explore our comprehensive benefits package, which includes health care and wellness plans, flexible work options, a 401(k) Savings Plan with company match, paid holidays, and various employee programs designed to support your well-being and professional development.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Join AGCO, a global leader in agricultural engineering, as we innovate and deliver solutions to farmers worldwide, enhancing productivity and sustainability in the agricultural sector.