Manager, Coordination Center Operations Specialist

2 weeks ago


New York, New York, United States Public Health Solutions Full time
Job Overview

Public Health Solutions (PHS) is a leading non-profit organization dedicated to improving health equity and addressing health-related social needs in underserved communities. We are seeking an experienced Manager to oversee the coordination center operations for our WholeYouNYC Social Care Network (SCN) in Brooklyn, Manhattan, and Queens.

The successful candidate will be responsible for managing all day-to-day coordinated intake activities, ensuring network efficiency, enhanced care coordination, and closed-loop referral management. This role requires strong leadership and organizational skills, with the ability to handle multiple tasks simultaneously and maintain accurate records.

The Manager, Coordination Center Operations will provide direct oversight and performance accountability for a team of Navigators and Supervisors functioning as the "Navigation of Last Resort" for the SCN. They will ensure the availability of adequate coordinated intake support to screen and navigate Medicaid members across the SCN, promoting continuity of service and navigation efficiency.

The ideal candidate will have a strong professional knowledge of effective social needs screening and referral practices, as well as experience working with Medicaid and the NYC social service provider landscape. They will be able to create trust-based relationships with diverse partners to achieve shared objectives and advance health equity in vulnerable and underserved communities.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about improving health outcomes and advancing health equity, we encourage you to apply for this exciting opportunity.


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