Luxury Service Concierge
3 days ago
We are seeking a highly skilled Luxury Service Concierge to join our team at Hollywood Casino at The Meadows.
Job Overview
As a Luxury Service Concierge, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable. This is a fantastic opportunity to work in a fast-paced environment where no two days are the same.
Salary and Benefits
The estimated salary for this role is $40,000 - $60,000 per year, depending on experience. In addition to a competitive salary, we offer a range of benefits, including health insurance, 401(k) matching, and a generous paid time off policy.
Job Description
Responsibilities of the Luxury Service Concierge include:
- Providing exceptional customer service to guests, ensuring their experience is memorable and enjoyable
- Maintaining a clean and organized work environment, adhering to health and safety standards
- Utilizing charm, warmth, and discretion in providing attentive and highly detailed service to guests
- Knowing guests by name and personal preferences
- Preparing and serving food and beverages to guests, using proper gueridon/tableside preparation service
- Taking guest orders, suggesting non-comp beverages, and ensuring clarity
- Requesting proper payment from guests where applicable
- Using a point of sale system to enter all orders
- Preparing and maintaining room service carts, hot boxes, and supplies for proper food delivery
- Adhering to all check settlement and food & beverage control procedures
- Completing other job-related duties as assigned
Required Skills and Qualifications
To be successful in this role, you will need:
- Must be able to obtain a Pennsylvania Gaming Control Board license
- Possession of TIPS or TAM certification
- Must be 21 years of age or older
- Must have valid original copy of birth certificate or passport
- Requires knowledge of Pennsylvania Department of Agriculture Department of Food Safety and Sanitation regulations
- Required to be able to read, write, and verbally communicate fluently in English
- Must be thoroughly knowledgeable in alcoholic and non-alcoholic beverage brands and spirit types
- Previous work experience as a Butler preferred
- Gaming environment bartending experience preferred
- Must be thoroughly knowledgeable in preparation of beverage recipes
- Must have basic knowledge of wine varietals, colors, and types
- Must be able to work well in a team environment
Why Work with Us?
We are a leading provider of integrated entertainment, sports content, and casino gaming experiences, with 43 destinations across North America and online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino. We are committed to values like diversity and sustainability for our community, our team members, our vendors, and our planet. Join our team and be part of a dynamic and innovative company that is changing the face of entertainment.
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a flair for luxury, we would love to hear from you.
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