Sales Associate III

4 weeks ago


Washington, Pennsylvania, United States Tapestry Full time
Job Description

Job Title: Sales Associate III

Job Summary: We are seeking a highly motivated and customer-focused Sales Associate III to join our team at Coach. As a Sales Associate III, you will be responsible for providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales: Meet or exceed sales targets, driving sales through effective selling techniques, and building strong relationships with customers.
  • Product Knowledge: Maintain a high level of product knowledge, staying up-to-date on new arrivals, trends, and promotions.
  • Visual Merchandising: Maintain a visually appealing store environment, adhering to Coach's visual merchandising standards.
  • Operations: Complete daily operational tasks, including processing shipments, replenishing inventory, and maintaining a clean and organized store environment.
Requirements:
  • Experience: 1-3 years of previous selling experience in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash registers systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to communicate effectively with customers and team, mobility to maneuver the sales floor and stock room, and ability to lift up to 50 pounds.
Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Coach is an equal opportunity and affirmative action employer.


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