Director of Concierge Services
3 weeks ago
Director of Concierge Services – Full Time/Washington, DC Metro area
Job Summary:
The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility's standards. This role requires a demonstrated history of successful customer service management leadership experience as demonstrated by quantifiable results and accomplishments. Exceptional communication skills, and a strong understanding of contract management are essential for success in this position.
Responsibilities:
- Develop the pre-opening concierge operations of commercial and residential properties, ensuring seamless transitions and exceptional customer experiences.
- Establish and maintain Standard Operating Procedures (SOPs) and routine maintenance schedules to ensure efficient operations and high-quality services.
- Lead departmental hiring and onboarding, talent development, coaching, and training needs coordination to ensure a high-performing team.
- Account for personnel issues, salary merits, and recognition efforts within company policy and guidelines, promoting a positive and inclusive work environment.
- Design and implement continuous professional development for all team members and new hires, fostering a culture of growth and excellence.
- Deliver training and staff development activities that promote engagement and increase overall performance, driving business results and customer satisfaction.
- Direct long-range planning and establish broad program goals and objectives, aligning with company strategies and priorities.
Qualifications:
To excel in this role, you should have the following skills:
- Professional experience in concierge management, with a proven track record of success in customer service leadership.
- Strong leadership skills, with the ability to motivate and inspire a high-performing team.
- Excellent communication and interpersonal skills, with the ability to work closely with all associates, departments, and guests.
- Experience in forecasting & scheduling, daily reviews and analysis of operating results, and proficiency in the use of computer programs, including Microsoft Office Suite.
- Excellence in verbal and written communication skills, with the ability to effectively communicate with diverse stakeholders.
- Proven record in mentoring and leading a successful team, with a focus on employee satisfaction and development.
- Excellent time management skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
- Strong hospitality skills, with a focus on delivering exceptional customer service and creating memorable experiences.
- Drive employee satisfaction by role modelling core company values, promoting a positive and inclusive work environment.
-
Director of Concierge Services
4 months ago
Washington, United States PARTNERS Staffing Full timeDirector of Concierge Services – Full Time/Washington, DC Metro areaJob Summary: The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility’s standards. Supervise the work of Concierge Services with responsibility for...
-
Director of Concierge Services
2 weeks ago
Washington, United States PARTNERS Staffing Full timeDirector of Concierge Services – Full Time/Washington, DC Metro areaJob Summary: The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility’s standards. Supervise the work of Concierge Services with responsibility for...
-
Director of Concierge Services
3 weeks ago
Washington, United States PARTNERS Staffing Full timeDirector of Concierge Services – Full Time/Washington, DC Metro areaJob Summary: The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility’s standards. Supervise the work of Concierge Services with responsibility for...
-
Concierge Services Manager
5 days ago
Washington, Washington, D.C., United States PARTNERS Staffing Full time{"Job Title": "Director of Concierge Services", "Job Summary": "We are seeking a highly skilled and experienced Director of Concierge Services to oversee the management of our Concierge associates. The successful candidate will be responsible for ensuring the highest level of customer service and satisfaction, while maintaining the quality and presentation...
-
Concierge Services Manager
3 weeks ago
Washington, United States PARTNERS Staffing Full timeDirector of Concierge ServicesAt PARTNERS Staffing, we are seeking a highly skilled and experienced Director of Concierge Services to oversee the management of our concierge operations. This is a full-time position based in the Washington, DC Metro area.Job Summary:The Director of Concierge Services will be responsible for ensuring the highest level of...
-
Concierge
2 months ago
Washington, United States Johns Hopkins Medicine Part timeThe Concierge is often the initial contact and first impression that many people have of Grand Oaks. The concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the...
-
Concierge
1 week ago
Washington, United States Doyle Collection Full timeConcierge Opportunity at The Dupont Circle HotelWe are seeking a skilled and welcoming Concierge to join our team at The Dupont Circle Hotel in Washington DC. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and creating memorable luxury experiences.Key Responsibilities:Provide warm and welcoming service to...
-
Condominium Concierge
4 weeks ago
Washington, Washington, D.C., United States Guardian Service Industries Inc Full timeJob Title: Condominium ConciergeWe are seeking an experienced and qualified Condominium Concierge to join our team at Guardian Service Industries Inc.Job Summary:The ideal candidate will be skilled and experienced in the residential hospitality field, providing excellent member service and maintaining strong professional...
-
Event Concierge Manager
3 weeks ago
Washington, Washington, D.C., United States Landmark Event & Catering Company Full timeAbout UsLandmark Event & Catering Company is a premier event venue company that excels at creating unforgettable experiences. We pride ourselves on delivering exceptional service and providing clients with the perfect setting for their special occasions.Job OverviewWe are seeking an experienced and motivated Event Concierge Manager to lead and grow our team...
-
Concierge
5 days ago
Washington, United States Meridian Senior Living Full timeJob DetailsLevel: ExperiencedJob Location: Chevy Chase House - Washington, DCPosition Type: Full TimeSalary Range: $17.50 - $17.50 HourlyDescriptionAt Meridian Senior Living, we believe that everyone deserves a great life. As a Concierge/Receptionist, you will play a vital role in creating a welcoming environment for our residents, their families, and...
-
Concierge Associate
20 hours ago
Washington, United States Donaldson Full timeBorger Residential is a community and industry respected full-service property management company with over 80 years of experience in the DC Metro Area. As a Concierge, you will be the first point of contact for all guests, residents, and potential residents, providing exceptional customer service and ensuring a professional and courteous environment. Your...
-
Concierge
4 days ago
Washington, United States Meridian Senior Living Full timeJob DetailsLevel: ExperiencedJob Location: Chevy Chase House - Washington, DCPosition Type: Full TimeSalary Range: $17.50 - $17.50 HourlyDescriptionAt Meridian Senior Living, we believe that everyone deserves a great life. Our communities are built on the foundation of providing exceptional care and services to our residents. As a Concierge/Receptionist, you...
-
Technical Director
4 days ago
Washington, United States Pathfinder Services Full timeJob Title: Technical DirectorPathfinder Services is seeking a highly experienced Technical Director to lead the implementation of the USAID-funded Accelerating Choice, Equity, and Sustainability for Services (ACCESS) project. The purpose of this project is to improve sexual reproductive health and related health outcomes among adolescents/youth and other...
-
VIP Lounge Concierge
2 weeks ago
Washington, United States John F. Kennedy Center for the Performing Arts Full time{"Job Title": "VIP Lounge Concierge", "Job Summary": "We are seeking a highly skilled and professional VIP Lounge Concierge to provide exceptional service to our donors and VIP guests. The successful candidate will be responsible for administering food and beverage services in the Center\u2019s VIP Lounges, ensuring a seamless and memorable experience for...
-
Concierge
4 days ago
Washington, Washington, D.C., United States ESFM Full timeJob OverviewESFM is seeking a highly skilled and professional Concierge to provide exceptional guest service and create a warm and welcoming atmosphere for all clients, recruits, customers, and employees.Key Responsibilities:Welcome and acknowledge all guests, ensuring a positive first impression.Anticipate and address guests' needs, providing personalized...
-
Front Desk Concierge
1 week ago
Washington, United States Elwyn Full timeAs a Part-Time Front Desk Associate at Georgetown Park, youll be responsible for providing exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and a Concierge, Front Desk, Customer Service, Monitoring, Hotel, Healthcare
-
PT Overnight Concierge
1 month ago
Washington, United States AvalonBay Communities, Inc. Full timeThe Role:Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At AvalonBay Communities, we don't just manage properties; we pioneer exceptional living experiences. If you're an accompli Concierge, Customer Service, Overnight, Hotel, Property Management, Experience
-
Community Concierge
4 weeks ago
Washington, United States AvalonBay Full timeOverview Creating a better way to live is the purpose that binds AvalonBay associates. At AvalonBay, every day is an opportunity to make a difference in someone's life. Whether it’s helping someone choose one of our communities as their home, providing great service to our residents, or supporting our fel low associates, we are committed to...
-
Security Concierge Manager
1 month ago
Washington, United States GardaWorld Full timeGardaWorld - 126723BR [Safety Officer / Law Enforcement] As a Concierge Security Officer at GardaWorld, you'll: Observe, survey the area and provide reporting on activity at your assigned location; Provide rapid response in critical situations; Know when and how to enforce customer procedures, regulations and standards; Provide excellent customer service;...
-
Concierge (Overnight) Assistant
2 weeks ago
Washington, United States Planned Companies Full timeJob Title: Concierge (Overnight)Planned Companies is seeking a highly motivated and customer-focused Concierge (Overnight) to join our team. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our tenants, guests, and vendors.Key Responsibilities:Greet and welcome tenants, guests, and vendors, providing...