Sales Associate III

2 weeks ago

Washington, Pennsylvania, United States Tapestry Full time
Job Title: Sales Associate III

Join Coach, a global fashion house, as a Sales Associate III and be part of a team that creates beautiful things, crafted to last. As a Sales Associate III, you will be responsible for creating personal sales and clienteling strategies in partnership with the management team, meeting customer needs through solution-oriented and forward thinking, and building credibility and trust as a personal fashion advisor.

Key Responsibilities:
  • Creates personal sales and clienteling strategies in partnership with the management team
  • Meets customer needs through solution-oriented and forward thinking
  • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
  • Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
  • Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
  • Demonstrates Coach's Selling and Service expectations at all times
  • Influences customers' purchase decisions by balancing patience and assertiveness
  • Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
  • Flexes personal selling techniques to contribute to overall store financial results
  • Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
  • Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs
  • Works with multiple customers simultaneously and breaks away as appropriate
  • Follows up with customers consistently and genuinely to influence/close the sale
  • Develops product knowledge skills and remains aware of current collections
  • Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships
  • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
  • Sensitive to customers' needs and tailors approach by reading cues
  • Builds lasting and loyal relationships with customers
  • Ensures all daily tasks are completed without negatively impacting service or Coach standards
Requirements:
  • 1-3 years of previous selling experience in a luxury retail service environment preferred
  • Possesses current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
  • Ability to communicate effectively with customers and team
  • Mobility to maneuver the sales floor and stock room to provide and support customer service
  • Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
  • Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days
Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably
  • Drive for Results: Can be counted on to exceed goals successfully
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner

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