Service Advisor

15 hours ago


Washington, Pennsylvania, United States Washington Auto Mall Full time

{"title": "Service Advisor", "description": "At Washington Auto Mall, we're committed to providing exceptional customer service and exceeding expectations. Our Service Advisors play a vital role in ensuring our customers receive prompt, courteous, and effective service.

**Responsibilities:**

* Oversee service orders and flow of the Drive Lane to ensure seamless customer experience
* Take ownership of customer inquiries, whether phone or in person, to ensure a positive impression
* Provide concierge support for all owner inquiries
* Ensure daily inventory of technicians' time is consistently sold to service customers
* Distribute work between technicians efficiently
* Answer technical questions about vehicle problems, warranties, services, and repairs
* Maintain Customer Happiness scores at or above company standards
* Assist in diagnosing vehicle problems; order parts and tools as necessary
* Oversee administration of warranty claims as well as training and supervising of service department
* Set schedules and assigns tasks to service department employees
* Reinforces company policies and adheres to company standards
* Encourages compliance with applicable laws and regulations
* Maintain good working relationship with factory(s) and foster positive employee relations
* Collaborate with upper management to make service department hiring and discipline decisions

**Qualifications:**

* Organized and friendly personality
* Demonstrated ability to manage others
* Time management skills
* Fantastic communication skills with your customers
* Professional, well-groomed personal appearance
* Consistent record of service and sales success
* Strong record of positive customer satisfaction results
* Team oriented and self-motivated
* Able to work with little supervision
* Clean driving record and valid driver's license

**We are an equal opportunity employer** and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.", "lang_code": "en"}


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