Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

A member of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

We are seeking a Sales Associate III to join our team. As a Sales Associate III, you will be responsible for creating personal sales and clienteling strategies in partnership with the management team. You will meet customer needs through solution-oriented and forward thinking, building credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace.

You will understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics. You will create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style.

You will demonstrate Coach's Selling and Service expectations at all times, influencing customers' purchase decisions by balancing patience and assertiveness. You will take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals.

You will flex personal selling techniques to contribute to overall store financial results, demonstrating persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors. You will discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs.

You will work with multiple customers simultaneously and break away as appropriate, following up with customers consistently and genuinely to influence/close the sale. You will develop product knowledge skills and remain aware of current collections, demonstrating knowledge of competition and can apply that knowledge to building sales and customer relationships.

You will drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers, sensitive to customers' needs and tailoring approach by reading cues. You will build lasting and loyal relationships with customers, ensuring all daily tasks are completed without negatively impacting service or Coach standards.

Responsibilities:

• Meet customer needs through solution-oriented and forward thinking
• Create personal sales and clienteling strategies in partnership with the management team
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understand changes in local market with potential impact on business performance and support the execution of local sales strategies and tactics
• Create positive impressions with customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style
• Demonstrate Coach's Selling and Service expectations at all times
• Influence customers' purchase decisions by balancing patience and assertiveness
• Take ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
• Flex personal selling techniques to contribute to overall store financial results
• Demonstrate persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors
• Discuss product features and build the sale by suggesting appropriate add on items to fit the customers' specific needs
• Work with multiple customers simultaneously and break away as appropriate
• Follow up with customers consistently and genuinely to influence/close the sale
• Develop product knowledge skills and remain aware of current collections
• Demonstrate knowledge of competition and can apply that knowledge to building sales and customer relationships
• Drive business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Sensitive to customers' needs and tailoring approach by reading cues
• Build lasting and loyal relationships with customers
• Ensure all daily tasks are completed without negatively impacting service or Coach standards

• 1-3 years of previous selling experience in a luxury retail service environment preferred
• Possesses current knowledge of fashion trends and competition in the marketplace
• High school diploma or equivalent; college degree preferred
• Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Ability to communicate effectively with customers and team
• Mobility to maneuver the sales floor and stock room to provide and support customer service
• Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties
• Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers
• Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

• Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred
• Education: High school diploma or equivalent; college degree preferred
• Technical: Knowledge of cash registers systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Physical: Ability to communicate effectively with customers and team; mobility to maneuver the sales floor and stock room to provide and support customer service
• Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days