Operations Team Lead

6 days ago


New York, New York, United States Crate & Barrel Full time
About the Role

Crate & Barrel is seeking a highly organized and efficient Operations Team Lead to join our team. As a key member of our operations team, you will play a crucial role in creating a seamless customer experience by ensuring our stockroom is organized and running efficiently.

Key Responsibilities
  • Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
  • Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
  • Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
  • Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
  • Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
  • Review KPI results, working with Assistant Store Leaders to identify opportunities and corrective actions.
  • Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
  • Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.
Requirements
  • Your sense of personal style with a discerning eye and passion for design and home furnishings.
  • Strong communication and interpersonal skills.
  • High school diploma/GED or equivalent.
  • 1+ years customer service or retail experience.
  • Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.
  • Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.


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