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Hospitality Team Lead

2 months ago

New York, New York, United States LP Hospitality Group Full time
Job Opportunity

LP Hospitality Group is seeking a dedicated professional to join our management team as a Front of House Manager. This role will play a crucial part in leading and inspiring our service team to create unforgettable guest experiences.

Key Responsibilities
  • Guest Experience
    • Lead, manage, and inspire a team of line-level employees with a diverse range of expertise and hospitality experience.
    • Actively engage with guests to gather feedback, maintain guest satisfaction by ensuring quality food, beverage, and service offerings, and suggest ideas for improvement to senior management when necessary.
    • Handle guest complaints and feedback professionally, striving to resolve issues to the guest's satisfaction.
  • Leadership and Performance Management
    • Partner with BOH chefs and conduct daily lineups multiple times a day, to motivate and inspire the team, set a positive tone for the shift, and foster a collaborative and cohesive work environment. Lineup requires public speaking with as many as 15 employees and managers present at a time.
    • Work daily alongside the team on the floor to ensure guests receive exceptional service and memorable dining experiences.
    • Partners with HR on employee engagement, performance coaching, counseling, and disciplinary actions.
    • Ensure that company policies and procedures are followed.
    • Handle conflict among staff and/or guests effectively.
  • Training and Hiring
    • Lead and executes training programs for new and existing employees, promoting a culture of genuine hospitality, empowerment, and growth.
    • Oversee trials and interviews for FOH recruiting, providing recommendations to HR.
  • Operations
    • Support the General Manager and Assistant General Manager in executing business goals & initiatives.
    • Identify daily scheduling gaps across departments and arrange appropriate coverage for smooth operations.
    • Ensure all health department standards & protocols are being upheld daily.
    • Ensures the space is clean, organized and presentable at all times.
    • Follow standard operating procedures to ensure great guest experiences and profitable business operations.
    • Troubleshoot daily operational challenges to ensure smooth and efficient service.
    • Oversee opening and closing procedures.
    • Cash handling.
  • Additional Responsibilities
    • Report daily end-of-day notes on service, performance management, and facility maintenance to the team.
    • Mentor a shift-lead to support their growth and development.
    • Displays and incorporates the LP Hospitality Group core values in every action: Respect, Friendliness, Stewardship, Professionalism, Quality & Dedication.
    • Perform other duties as required or assigned.
    Requirements
    • F&B background with a minimum of 2 years'+ experience in a high-volume, fast paced restaurant.
    • Lead by example, hands on mentality.
    • Effective communicator and active listener.
    • Detail-oriented and able to prioritize while maintaining a clear view of the big picture.
    • Strong interpersonal, collaboration, and leadership capabilities.
    • A professional, enthusiastic, and positive can-do attitude.
    • An understanding of all FOH & BOH operations.
    • Proficiency in Microsoft Office.
    • Experience with Toast & Resy or similar reservation platform.
    • Weekends, nights, and holiday availability is a must.

LP Hospitality Group is proud to be an equal opportunity employer. We are committed to providing an environment of mutual respect and building a workplace that represents a variety of backgrounds, perspectives, and skills. All employment is determined based on qualifications, merit, and business needs.