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Retail Team Lead
2 months ago
Catbird is a leading retail organization specializing in high-end jewelry and gifts. With a strong presence in NYC, we are committed to providing exceptional customer service and a unique shopping experience.
Job SummaryWe are seeking an experienced Retail Team Lead to join our team. As a key member of our store operations, you will be responsible for leading our sales team, managing store operations, and ensuring exceptional customer service.
Key Responsibilities- Customer Service: Provide exceptional customer service to create a welcoming and helpful buying experience for our customers.
- Jewelry Sales: Promote and sell Catbird's high-quality jewelry line to customers.
- Store Operations: Maintain Catbird's high standards of quality and consistency in a fast-paced environment.
- Team Management: Supervise and train sales associates, and assist with receiving, pricing, displaying, cleaning, and maintaining inventory.
- Store Management: Open and close the store, and serve as a point person for processes and procedures.
- Problem-Solving: Assist sales associates with customer service issues, and have the ability to handle escalated situations.
- Leadership Experience: Retail leadership experience required.
- Prioritization: Ability to prioritize tasks during busy times.
- Scheduling: Flexible scheduling and location requirements.
- Jewelry Experience: Jewelry experience a plus.
- Customer Service: Strong customer service skills and a focus on creating a positive customer experience.
We offer a competitive salary, premium weekend pay, and monthly bonus incentives. If you are a motivated and customer-focused individual who is passionate about retail and jewelry, we encourage you to apply.
