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Front Desk Representative

2 months ago

Albuquerque, New Mexico, United States Comfort Inn and Suites Albuquerque North Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Comfort Inn and Suites Albuquerque North. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:

  • Check guests in and out of their hotel rooms
  • Verify guest registration information and process room payments and deposits
  • Respond to guest inquiries and resolve any issues or complaints in a timely and professional manner
  • Manage room reservations, vacancies, and assignments
  • Answer telephone calls and relay messages to guests and staff
  • Provide information about hotel services and amenities to guests
  • Perform other duties as assigned by management

Requirements:

  • 1 year of customer service experience preferred
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work a variety of shifts, including nights and weekends
  • Bi-lingual a plus

What We Offer:

  • Competitive hourly rate starting at $14.50 with opportunities for raises
  • Flexible scheduling to meet the needs of our guests
  • Opportunities for professional growth and development

Work Environment:

  • 8-hour shifts, including days, nights, and weekends
  • On-call shifts may be required
  • Hotel environment with a fast-paced and dynamic atmosphere

Language:

  • English (required)
  • Spanish (preferred)

Shift Availability:

  • Night Shift (preferred)
  • Overnight Shift (preferred)
  • Day Shift (preferred)

Work Location:

  • In-person at Comfort Inn and Suites Albuquerque North