Resort Front Desk Supervisor

4 days ago


Scottsdale, Arizona, United States Fort McDowell Yavapai Nation Full time
Job Title: Resort Front Desk Supervisor

We are seeking a highly skilled and experienced Resort Front Desk Supervisor to join our team at Fort McDowell Yavapai Nation. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and that our front desk operations run smoothly.

Key Responsibilities:
  • Oversee the daily operations of the front desk department and guest service areas.
  • Ensure that the front desk and communications meet hotel standards for maximum guest satisfaction.
  • Act as the main contact for guests and other hotel departments.
  • Provide exceptional customer service and resolve guest complaints in a professional and courteous manner.
  • Supervise and train front desk staff to ensure that they are providing excellent service to our guests.
  • Monitor and maintain accurate records of guest interactions and resolve any issues that may arise.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 years of hotel front desk experience required.
  • 1-3 years of hotel supervisory experience required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Ability to maintain confidentiality and handle sensitive information.
Preferred Qualifications:
  • Certificate of Indian Blood (CIB) required for Indian Preference.
  • Knowledge of hotel operations and procedures.
  • Experience with front desk software and systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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