Resort Front Desk Ambassador
2 weeks ago
We are seeking a highly skilled and professional Front Desk Agent to join our team at the Fairmont Scottsdale Princess. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.
Key Responsibilities- Provide professional, friendly, and engaging service to guests, ensuring all service standards are met
- Greet, check in, and settle guest accounts, while maintaining a high level of accuracy and attention to detail
- Assist guests with hotel facilities and services, providing informative and helpful guidance
- Follow department policies, procedures, and service standards, ensuring a safe and secure environment for guests and colleagues
- Perform other duties as assigned by the Director of Front Office
- Proficient in the English language (verbal and written), with a second language an asset
- Ability to multitask in a fast-paced environment, remaining calm and courteous under pressure
- Previous customer service experience, with a strong focus on delivering exceptional guest experiences
- Computer literacy in Microsoft Windows applications, with typing skills of 25 words per minute
- Strong interpersonal and problem-solving skills, with a professional presentation and a team-oriented approach
- Ability to work well under pressure, with a high level of flexibility and adaptability
As a member of our team, you will enjoy a range of benefits, including:
- Employee discounts at the Fairmont Scottsdale Princess and other Accor properties
- Free meals at our on-site employee restaurant
- Learning programs through our Academies, designed to enhance your skills and knowledge
- Great medical and dental benefits, 401K, and direct deposit
- Career development opportunities within the Fairmont Scottsdale Princess and across the Accor network
The Fairmont Scottsdale Princess is a luxury resort located in the heart of Scottsdale, Arizona. We offer a range of amenities and services, including five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Our team is committed to delivering exceptional guest experiences, and we are seeking like-minded individuals to join our team.
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