Resort Front Desk Ambassador

2 weeks ago


Scottsdale, Arizona, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and professional Front Desk Agent to join our team at the Fairmont Scottsdale Princess. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our valued guests.

Key Responsibilities
  • Provide professional, friendly, and engaging service to guests, ensuring all service standards are met
  • Greet, check in, and settle guest accounts, while maintaining a high level of accuracy and attention to detail
  • Assist guests with hotel facilities and services, providing informative and helpful guidance
  • Follow department policies, procedures, and service standards, ensuring a safe and secure environment for guests and colleagues
  • Perform other duties as assigned by the Director of Front Office
Requirements
  • Proficient in the English language (verbal and written), with a second language an asset
  • Ability to multitask in a fast-paced environment, remaining calm and courteous under pressure
  • Previous customer service experience, with a strong focus on delivering exceptional guest experiences
  • Computer literacy in Microsoft Windows applications, with typing skills of 25 words per minute
  • Strong interpersonal and problem-solving skills, with a professional presentation and a team-oriented approach
  • Ability to work well under pressure, with a high level of flexibility and adaptability
What We Offer

As a member of our team, you will enjoy a range of benefits, including:

  • Employee discounts at the Fairmont Scottsdale Princess and other Accor properties
  • Free meals at our on-site employee restaurant
  • Learning programs through our Academies, designed to enhance your skills and knowledge
  • Great medical and dental benefits, 401K, and direct deposit
  • Career development opportunities within the Fairmont Scottsdale Princess and across the Accor network
About Us

The Fairmont Scottsdale Princess is a luxury resort located in the heart of Scottsdale, Arizona. We offer a range of amenities and services, including five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Our team is committed to delivering exceptional guest experiences, and we are seeking like-minded individuals to join our team.



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