Front Desk Supervisor

3 hours ago


Scottsdale, Arizona, United States Holidayinnclub Full time

Job Summary

The Front Desk Supervisor is a key member of our team, responsible for creating a warm and memorable experience for our owners and guests. This role involves leading the front desk team, participating in hiring, training, and evaluation, and ensuring exceptional service standards are met.

Key Responsibilities

  • Assist the Front Desk Manager in ensuring business transactions are completed in accordance with company standards.
  • Lead the front desk team in providing exceptional service, including coaching, training, and counseling.
  • Assist in creating and implementing action plans to increase departmental scores.
  • Produce management reports on a weekly or monthly basis.
  • Other projects as assigned by the General Manager or Front Desk Manager.

Supervisory Responsibilities

  • Observe and provide direct constructive feedback to employees.
  • Display unique problem-solving skills to obtain a positive outcome in adverse guest and employee situations.
  • Effectively communicate within the Front Office and to its partners.

Requirements

  • High school diploma; college preferred or relevant experience.
  • Previous experience in a Front Office, Reservations, or Customer Service timeshare resort ideal.
  • Must have extensive experience working in a property management system environment.
  • Must be proficient in working with Microsoft Word and Excel.
  • Must have excellent guest and employee relations skills.


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