Hotel Front Office Representative
3 days ago
Front Desk Agent
Job Description:We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Homewood Suites & Hampton Irvine. In this role, you will be responsible for managing guest arrivals and departures, updating and managing reservations, and providing exceptional customer service.
Key Responsibilities:- Guest Check-In/Check-Out: Verify guest information, assign rooms, and process payments accurately.
- Reservations Management: Update and manage reservations in the property management system, assisting guests with inquiries and modifications.
- Customer Service: Address guest concerns, requests, and issues, ensuring guest satisfaction.
- Previous experience in customer-facing roles, preferably in hospitality.
- High school diploma or equivalent required; a degree in hospitality management is advantageous.
- Strong communication and interpersonal skills, ability to multitask, and attention to detail.
- Estimated annual salary range: $37,000-$42,000
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Hilton Team Member Travel Program
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