Senior Account Manager

7 hours ago

Tampa, Florida, United States Tillster, Inc. Full time
Job Description

Job Summary

Tillster, Inc. is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will be responsible for managing a portfolio of high-value accounts and acting as the primary point of contact between our clients' upper management and our company.

Key Responsibilities

  • Develop and execute account plans to promote Tillster products and services.
  • Build and maintain strong relationships with clients' upper management to understand their goals, objectives, and direction.
  • Lead daily and weekly functional activities to build strong cross-functional customer relationships and promote customer knowledge of our total product offering.
  • Predictive escalation of pending customer satisfaction issues.
  • Conduct regular customer meetings to assess customer satisfaction at all levels within the organization.
  • Implement and maintain a Customer Relationship Scorecard to assess performance.
  • Work with Product Management to create visibility to upcoming product and services-based opportunities.

Requirements

  • 5+ years of experience in sales and/or account management.
  • Experience communicating with executive-level management within client organizations.
  • Key account management experience and a track record of product, territory, and transaction expansion within that account.
  • Bachelors in Sales, Marketing, or Business Studies or equivalent experience.
  • Proficient in standard office productivity software and sales force automation tools.

What We Offer

  • Expected base salary range $100,000-$135,000 based on experience, plus commission/bonus.
  • Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
  • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision, and FSA benefits.
  • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12 months of continuous service, and 22 days in subsequent years.
  • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.

Thriving at Tillster

  • Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions.
  • Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals.
  • Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
  • Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data.
  • Drive Results: Focus on achieving tangible outcomes and delivering high performance.
  • Own It: Take responsibility for your actions and the success of your work.
  • Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.

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