Lead Technical Program Manager

2 weeks ago

Ashburn, Virginia, United States Agile Defense Full time
Position Overview:
At Agile Defense, we believe that proactive measures shape our success, and that evolving challenges demand innovative responses.

Our commitment is to anticipate future needs and adapt with resilience, ensuring we are always prepared for what lies ahead.


Our mission is to deliver cutting-edge solutions that bolster our nation's critical operations through the effective integration of state-of-the-art technologies, exceptional talent, and unmatched responsiveness—anchored in our core principles of speed, adaptability, and creativity to safeguard our nation's essential interests.

Requisition #: 377

Job Title: Lead Technical Program Manager

Location: Hybrid

Clearance Level: U.S. Customs and Border Protection Background Investigation

Required Certification(s):

  • Project Management Professional (PMP).
  • ITIL v3 Foundation


SUMMARY:
The U.S. Customs and Border Protection (CBP) Office of Information and Technology (OIT), Enterprise Infrastructure and Operation Directorate (EIOD), Network Architecture and Engineering Division (NAED) is tasked with overseeing the management and security of the CBP infrastructure, ensuring the confidentiality, integrity, and availability of mission-critical data communications and applications. This role is pivotal in delivering network architecture and engineering services that guarantee a robust, high-performance, and secure enterprise network framework for the CBP, integrating both current and future technologies.


The Lead Technical Program Manager will be accountable for the comprehensive oversight of task order requirements, ensuring a superior customer experience for CBP.

The Lead Technical Program Manager will act as the primary liaison for the Contracting Officer's Representative (COR).

This role will require immediate access to relevant contractor personnel, including customer service representatives, billing representatives, account teams, network engineers, and executives.


KEY RESPONSIBILITIES


The Lead Technical Program Manager will provide comprehensive program management support, which includes, but is not limited to, regular reporting to the COR and EIOD leadership regarding performance metrics, ongoing activities, achievements, risks, and strategies for risk mitigation across all task areas.

The Lead Technical Program Manager will serve as the single point of contact (POC) responsible for the following: a thorough understanding of program management practices, contract administration, and effective communication with subcontractors and CBP stakeholders at various levels.

The Lead Technical Program Manager will engage in program management activities that encompass, but are not limited to, the following:

  • Program Management
  • Team Leadership
  • Technical Oversight
  • Stakeholder Communication
  • Strategic Planning and Policy Development
  • Risk Management
  • Quality Control
  • Staffing
  • Sub-contractor Management
  • Reporting, including deliverables such as Weekly Status Reports (WSRs) and documentation of significant achievements for CBP leadership.
  • Core technical competencies in Networking, Security, and Cloud technologies.
  • Familiarity with Cisco, F5, DNS, Palo Alto, Zscaler, GlobalProtect VPN, SDWAN, and Zero Trust frameworks.
EDUCATION, EXPERIENCE, AND QUALIFICATIONS

  • Bachelor's degree in Management Information Systems, Computer Science, Information Technology, Engineering, or a related technical field, or five (5) years of relevant experience in a technical domain with a bachelor's degree in another discipline, or eight (8) years of experience without a bachelor's degree.
  • A minimum of seven (7) years of management experience in organizing, directing, and overseeing contract operation support functions and multiple complex, interrelated projects for a large Federal agency.
  • A minimum of five (5) years of experience in networking and information technology, including Agile and Scrum methodologies.
ADDITIONAL SKILLS & QUALIFICATIONS

Required Skills

  • A minimum of seven (7) years of management experience in leading large, diverse teams and managing contract operation support functions across multiple complex projects for a large Federal agency.
  • A minimum of five (5) years of experience in networking and information technology, including Agile and Scrum methodologies.
  • Extensive experience in network engineering, operations, and support, with a solid understanding of LAN, WAN, security, mobile, firewall, and cloud technologies.
  • Strong technical aptitude and problem-solving capabilities.
  • Exceptional written and verbal communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
  • Relevant technical certifications (e.g., CCNP, CISSP, AWS Certified Solutions Architect) are advantageous.
WORKING CONDITIONS

Environmental Conditions

  • The primary worksite will be within government facilities in the National Capital Region (NCR) and Northern Virginia. Occasional travel to colocations in various locations may be required to support operational needs.
Strength Demands

  • Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.
Physical Requirements

  • Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).


At Agile Defense, our employees are our top priority, and we are committed to fostering a culture that reflects our core values. Our culture is dynamic and continually evolving, yet it remains rooted in our foundational principles. Here, you are regarded as a valued member of our family, and we believe that together we can achieve remarkable outcomes.

Agile Defense has experienced significant success in recent years, thanks to our dedicated employees and the collaborative culture we cultivate.

What defines our agility? We refer to it as the 6Hs, the values that shape our culture and guide our actions.

Together, these values infuse our work with vibrancy, integrity, and an unwavering commitment to advancing critical national security and civilian missions.

It's how we approach our work every day. It's our identity.

Happy - Be Infectious.


Happiness fosters a positive and connected environment where motivation and satisfaction significantly impact our performance.

Helpful - Be Supportive.


Being helpful is the cornerstone of teamwork, creating a collaborative atmosphere where success is celebrated collectively.

Honest - Be Trustworthy.


Honesty guides our interactions, ensuring transparent communication and ethical conduct, which are essential to our identity and the complex domains we support.

Humble - Be Grounded.


Success is a collective effort; humility promotes mutual respect, encouraging open dialogue and a willingness to learn from one another.

Hungry - Be Eager.


Our pursuit of excellence drives a relentless quest for innovation and continuous improvement, propelling us forward in the face of new challenges.

Hustle - Be Driven.


Hustle reflects our unwavering work ethic, where each of us is dedicated to going above and beyond to fulfill our mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or discriminate against employees or applicants based on inquiries about, discussions of, or disclosures regarding their own pay or that of other employees or applicants.

However, employees with access to compensation information as part of their essential job functions cannot disclose this information to individuals without access, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal obligations.

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