Technical Account Manager
1 week ago
Josys is a leading provider of IT operations management solutions, helping companies shift their operations to remote work and SaaS-centric design without replacing existing hardware and software.
Our core technology, orchestration, enables the management and operation of multiple management software and SaaS products, automating operations and enhancing security.
The RoleWe are seeking a highly skilled Technical Account Manager to spearhead our approach and processes for delivering exceptional customer experiences in the US market.
As the lead technical GTM resource, you will serve as the first point of contact for our customers, helping them realize the full potential of our platform.
By interacting with prospects and customers throughout the purchasing and renewal process, you will build strong relationships and provide exceptional service, ensuring customer satisfaction and loyalty.
Key Responsibilities- Customer Engagement: Serve as the primary point of contact for assigned accounts, addressing inquiries, resolving issues, driving adoption, and ensuring customer satisfaction and loyalty.
- Technical Guidance: Provide technical guidance and expertise during the sales process and collaborate with the sales teams to develop compelling technical proposals and presentations tailored to client needs.
- Problem-Solving: Collaborate with cross-functional international teams to troubleshoot and resolve complex technical problems, ensuring timely and effective resolutions.
- Documentation: Develop and maintain technical user guides and customer onboarding materials.
- Training and Education: Conduct training sessions and workshops to educate customers on the effective use of our products and services.
- Customer Advocacy: Advocate for customer needs by gathering customer feedback, identifying areas for improvement, and sharing insights with relevant teams.
- You possess a Bachelor's degree in Computer Science, Information Technology, or a related field and have at least 3 years of experience in a Technical Account Management role, ideally in the Software/SaaS industry.
- It would be preferred if you have demonstrated experience in pre-sales engineering and user support, and have conducted product demonstrations and technical presentations.
- You have a strong understanding of complex SaaS products and services. An understanding of a typical IT organization's responsibilities and workflows would be a plus.
- You are passionate about delivering exceptional customer experiences and are committed to continuous learning and professional development.
- You have strong technical aptitude and proficiency in troubleshooting, problem-solving, and technical documentation.
- You possess excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
- You have a proven ability to work collaboratively with cross-functional teams, including sales, engineering, and support.
- You are a self-starter and thrive in fast-paced startup environments.
- Exciting opportunity to spearhead the global expansion of a Series B-funded B2B SaaS startup
- Work closely with industry leaders to scale the product in a high-growth market
- Excellent scope for professional development and career growth in a collaborative and innovative work environment
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