Technical Account Strategist

5 days ago


San Francisco, California, United States PostHog Full time
About PostHog

PostHog is a leading provider of product analytics and development tools, helping engineers build better products and drive business growth. Our platform offers a suite of features, including product analytics, session recording, feature flags, A/B testing, event pipelines, SQL access, and a data warehouse.

Our Mission

We aim to become the most transparent company, ever, by sharing information and enabling teams to make great decisions. We value autonomy, innovation, and iteration, and we're committed to solving big problems and driving growth.

The Role

We're seeking a Technical Account Strategist to join our sales team. As a Technical Account Strategist, you'll be responsible for qualifying and processing inbound interest from customers, owning customer feedback, and making sure it gets to the wider PostHog team. You'll work directly with product teams and be an expert on all PostHog products, helping customers see the value and adopt them.

Key Responsibilities
  • Qualify and process inbound interest from customers
  • Own customer feedback and make sure it gets to the wider PostHog team
  • Work directly with product teams
  • Be an expert on all PostHog products
  • Help customers see the value and adopt new tools across the PostHog ecosystem
Requirements
  • Commercially-minded and excited about growing and retaining revenue
  • Strong customer focus and ability to handle relationships strategically
  • Ability to go deep on understanding the product
  • Experience working with similar technologies, such as developer tools or product analytics
  • Previous experience as a customer success manager or technical account manager
What We Offer
  • Generous, transparent compensation and employee-friendly equity in PostHog
  • Unlimited time off with a 25-day minimum
  • Private medical insurance, including dental and vision
  • Pension/401k contributions
  • Training budget and free books
  • $200/month budget towards co-working or café working and $300/month for team socials
  • $100/month budget to provide support to open-source projects


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