Technical Account Manager

1 week ago


San Francisco, California, United States Perfect Audience Full time
About the Role

Perfect Audience is seeking a highly skilled Technical Account Manager to join our Client Success team. As a Technical Account Manager, you will play a critical role in optimizing campaign implementations and providing technical support for our products.

Key Responsibilities
  • Client Communication: Establish and maintain strong relationships with clients to understand their needs and concerns.
  • Campaign Optimization: Work closely with the product team to implement and release features to clients, ensuring seamless campaign execution.
  • Technical Support: Provide expert technical support to clients, troubleshooting issues and resolving complex problems.
  • Client Onboarding: Develop and implement onboarding processes to ensure clients are fully integrated with our products.
  • Case Management: Manage and track internal and external case tickets to ensure timely resolution.
  • Product Updates: Proactively notify clients of technical updates and product releases related to their account.
Requirements
  • Education: College graduate with a degree in a related field.
  • Experience: 2+ years of experience in a client services environment, with a strong understanding of internet technologies.
  • Skills: Excellent problem-solving skills, sound decision-making, and critical thinking skills.
  • Communication: Strong interpersonal skills to interact with clients, management, and peers.
Preferred Qualifications
  • Experience: 5+ years of experience in a client services environment, with experience troubleshooting technical issues for external clients.
  • Industry Knowledge: Understanding of the online advertising industry and experience using CRM products.
  • Technical Skills: Expert knowledge of XML and RSS Feeds, proficiency in XPath, and fluency in another language (as well as English).


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