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Technical Account Manager

2 months ago

San Francisco, California, United States Check Full time
About Check

Check is a pioneering company in the payroll industry, revolutionizing the way businesses manage their payroll processes. With a mission to empower innovative software platforms to create new payroll businesses, Check is dedicated to transforming the way companies pay their employees.

Our Culture

At Check, we value a culture of intense caring, where we prioritize the well-being of our teammates, partners, and the businesses and workers we serve. Our teams are comprised of creative problem solvers and empathetic cross-functional collaborators who simplify the complexities of payroll.

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will serve as the subject matter expert for our partners, helping them achieve their technical and business goals. You will own the post-sales technical strategy for partners, ensuring understanding and alignment of mutual roadmaps.

Key Responsibilities
  1. Provide clear technical guidance on Check's solutions to partners
  2. Establish and own relationships with key technical stakeholders, from engineers to product owners and to C-suite executives
  3. Be an external advocate for innovation and early adoption of Check products to partners and an internal advocate of partner needs to Check teams
  4. Serve as the escalation point for technical incidents and issues that arise beyond the normal Check support channels
Requirements
  1. Demonstrated over 4 years of experience in a role centered on driving the success of external customers
  2. Strong communication skills and executive presence
  3. Possesses hands-on technical experience working with APIs and proficiency in navigating code and technical infrastructures
  4. Enjoys learning new technologies and adapting to evolving environments
  5. Strong commitment to building relationships with key partners and internal stakeholders
  6. Capable of managing competing priorities and delivering results with an entrepreneurial mindset
  7. Displays intellectual curiosity and comfort in navigating uncertainty
What We Offer

Check offers a comprehensive benefits package, including company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role is dependent on each candidate's experience, qualifications, and work location. We are an Equal Opportunity employer and consider qualified applicants with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S.