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Head of Global Technical Account Management
2 months ago
We are seeking a seasoned leader to head our Global Technical Account Management team at Tbwa Chiat/Day Inc. As the Head of Global Technical Account Management, you will be responsible for building and scaling a world-class Technical Account Management organization to drive customer success and accelerate our growth.
Key Responsibilities- Lead a global team of Technical Account Managers to build strong relationships with customers, drive adoption, and ensure retention.
- Develop and implement a global framework to establish trusted advisor relationships with clients, maximizing the value of our products and services.
- Collaborate with cross-functional teams, including Sales, Pre-Sales Engineering, and Product, to align post-sales customer engagement strategies with business objectives.
- Partner with Engineering and Product teams to keep the Technical Account Management team updated on product features and capabilities.
- Advocate for customer needs and issues across departments.
- Oversee account escalations and ensure they are resolved efficiently.
- Foster a culture of innovation and continuous improvement within the Technical Account Management team.
- Bachelor's degree required; MBA preferred.
- 7-10+ years of experience growing and scaling customer-facing teams in a fast-paced, technical environment.
- 5+ years in senior leadership roles with a similar scope and level of responsibility.
- Proven success in building and leading globally distributed teams.
- Experience scaling functions in fast-moving companies.
- Strong empathy for customers, combined with a passion for revenue and growth.
- Deep understanding of value drivers in recurring revenue business models.
- Broad knowledge of all aspects of the customer journey.
- Ability to manage influence through persuasion, negotiation, and consensus-building.
- Analytical and process-oriented with an ability to balance tactical and strategic focus.
- Demonstrated desire for continuous learning and improvement.
- Enthusiastic and creative leader capable of inspiring others.
- Excellent communication and presentation skills.
We offer a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
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