Restaurant Operations Manager

2 weeks ago


Tustin, California, United States Gyukaku Full time
Job Overview

We are seeking a dedicated and experienced General Manager to oversee our vibrant Japanese BBQ restaurant. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional guest experiences.

Benefits:
  • Performance-based bonuses
  • Comprehensive health insurance
  • Opportunities for career advancement

Key Responsibilities:
Customer Relations
  • Foster a welcoming atmosphere that prioritizes hospitality and excellence.
  • Address customer feedback constructively and positively.
  • Proactively identify and resolve guest concerns, using these situations for staff development.
  • Guide and mentor staff to enhance authentic guest interactions.
Staff Management
  • Recruit and retain high-quality employees committed to performance excellence.
  • Ensure compliance with company policies and relevant labor regulations.
  • Monitor staff performance, setting clear expectations and conducting regular evaluations.
Inventory and Cost Management
  • Guarantee that menu items are prepared and presented according to established standards.
  • Oversee food quality upon delivery and ensure proper storage conditions.
  • Maintain rigorous food safety and sanitation practices.
Leadership Development
  • Provide thorough training for all team members.
  • Address employee conduct issues effectively.
  • Assist staff during peak times to ensure smooth operations.
  • Inspire and motivate staff to maintain high morale.
  • Communicate company standards clearly during daily meetings.
  • Collaborate closely with kitchen staff to ensure seamless operations.
Operational Excellence
  • Implement company policies and procedures consistently.
  • Conduct daily meetings to align team objectives.
  • Manage reservation systems to meet business needs.
  • Oversee scheduling and payroll to control food and beverage costs.
  • Utilize established tracking methods for labor management.
Financial Performance
  • Drive sales growth to enhance profitability.
  • Achieve financial targets by applying best practices.
  • Maintain appropriate inventory levels in line with company guidelines.
  • Accurately process invoices and maintain financial records.
Qualifications:
  • A minimum of four years of progressive management experience in a high-volume restaurant environment.
  • Bachelor's degree in Hospitality or Restaurant Management preferred.
  • Familiarity with Aloha POS and MenuLinks systems is advantageous.
  • Proficient in Microsoft Office Suite.
  • Exceptional customer service skills are essential.
  • Ability to thrive in a fast-paced, high-volume setting while managing multiple priorities.
  • Strong verbal and written communication skills are required.
Physical Requirements:

Light physical work may be required, including lifting up to 20 pounds and frequent movement.

Salary and Benefits:
  • Competitive salary range of $74,000 - $80,000
  • Generous bonus potential
  • Compensation package commensurate with experience
  • Health insurance coverage
  • Employee discounts available


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