Restaurant Operations Manager
2 weeks ago
We are seeking a dedicated and experienced General Manager to oversee our vibrant Japanese BBQ restaurant. The ideal candidate will demonstrate strong leadership skills and a commitment to delivering exceptional guest experiences.
Benefits:- Performance-based bonuses
- Comprehensive health insurance
- Opportunities for career advancement
Key Responsibilities:
Customer Relations
- Foster a welcoming atmosphere that prioritizes hospitality and excellence.
- Address customer feedback constructively and positively.
- Proactively identify and resolve guest concerns, using these situations for staff development.
- Guide and mentor staff to enhance authentic guest interactions.
- Recruit and retain high-quality employees committed to performance excellence.
- Ensure compliance with company policies and relevant labor regulations.
- Monitor staff performance, setting clear expectations and conducting regular evaluations.
- Guarantee that menu items are prepared and presented according to established standards.
- Oversee food quality upon delivery and ensure proper storage conditions.
- Maintain rigorous food safety and sanitation practices.
- Provide thorough training for all team members.
- Address employee conduct issues effectively.
- Assist staff during peak times to ensure smooth operations.
- Inspire and motivate staff to maintain high morale.
- Communicate company standards clearly during daily meetings.
- Collaborate closely with kitchen staff to ensure seamless operations.
- Implement company policies and procedures consistently.
- Conduct daily meetings to align team objectives.
- Manage reservation systems to meet business needs.
- Oversee scheduling and payroll to control food and beverage costs.
- Utilize established tracking methods for labor management.
- Drive sales growth to enhance profitability.
- Achieve financial targets by applying best practices.
- Maintain appropriate inventory levels in line with company guidelines.
- Accurately process invoices and maintain financial records.
- A minimum of four years of progressive management experience in a high-volume restaurant environment.
- Bachelor's degree in Hospitality or Restaurant Management preferred.
- Familiarity with Aloha POS and MenuLinks systems is advantageous.
- Proficient in Microsoft Office Suite.
- Exceptional customer service skills are essential.
- Ability to thrive in a fast-paced, high-volume setting while managing multiple priorities.
- Strong verbal and written communication skills are required.
Light physical work may be required, including lifting up to 20 pounds and frequent movement.
Salary and Benefits:- Competitive salary range of $74,000 - $80,000
- Generous bonus potential
- Compensation package commensurate with experience
- Health insurance coverage
- Employee discounts available
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