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Retail Operations Manager

2 months ago

Tustin, California, United States Whole Foods Market Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our retail operations team, you will be responsible for leading and developing a high-performing team of customer service representatives, ensuring exceptional customer experiences, and driving sales growth.

Key Responsibilities:

  • Lead and Develop a High-Performing Team: Recruit, train, and develop a team of customer service representatives to achieve exceptional customer satisfaction and sales growth.
  • Customer Service Excellence: Ensure that all customer interactions are handled with professionalism, courtesy, and respect, resulting in high customer satisfaction ratings.
  • Operational Efficiency: Collaborate with the store management team to optimize store operations, including inventory management, visual merchandising, and loss prevention.
  • Financial Management: Analyze sales data and inventory levels to identify opportunities for growth and cost reduction, and develop strategies to achieve sales and profit targets.
  • Team Collaboration: Foster a positive and inclusive team culture, promoting open communication, and encouraging collaboration and feedback among team members.
  • Store Appearance: Ensure that the store is well-maintained, visually appealing, and meets company standards for cleanliness and organization.

Requirements:

  • Leadership Experience: 6+ months of supervisory experience in a retail or customer-facing environment.
  • Customer Service Skills: Proven ability to provide exceptional customer service, resolving customer complaints and concerns in a professional and courteous manner.
  • Operational Skills: Strong analytical and problem-solving skills, with the ability to analyze sales data and inventory levels to identify opportunities for growth and cost reduction.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with team members, customers, and store management.
  • Teamwork: Ability to work collaboratively as part of a team, promoting a positive and inclusive team culture.

Physical Requirements:

  • Lifting: Ability to lift up to 50 pounds.
  • Standing/Walking: Ability to stand and walk for long periods, up to 8 hours per day.
  • Hand Use: Ability to use hands for grasping, fine manipulation, pushing, and pulling.
  • Work Environment: Ability to work in a fast-paced retail environment, with exposure to cleaning chemicals and extreme temperatures.

Benefits:

  • Competitive Salary: $20.05 - $35.00 per hour, commensurate with experience.
  • Whole Benefits: Eligibility for health insurance, retirement plan benefits, store discount, paid time off, and access to other benefit programs.