Customer Success Specialist
3 weeks ago
We are revolutionizing the construction industry with our innovative construction intelligence platform. At OnsiteIQ, we are looking for a talented Enterprise Customer Success Manager to join our team and play a critical role in delivering exceptional value to our enterprise-level clients.
The ideal candidate will have a strong background in customer success, account management, or project management with a focus on enterprise-level clients. Proven experience in managing complex, multi-faceted customer initiatives and analyzing customer data to identify insights and areas for improvement is essential. The successful candidate will be responsible for ensuring our enterprise clients derive maximum value from our construction intelligence platform, cultivating deep, strategic relationships with key customer stakeholders, and working closely with internal teams to deliver exceptional results.
Key Responsibilities:
- Customer Relationship Management:
- Build and maintain strong, long-lasting relationships with senior stakeholders at enterprise-level customers.
- Understand the unique goals, challenges, and objectives of each enterprise customer.
- Serve as the main point of contact for strategic initiatives and foster customer loyalty through personalized service.
- Onboarding and Implementation:
- Lead the onboarding process for new enterprise customers, ensuring smooth transitions to the OnsiteIQ platform.
- Collaborate with the implementation team to define clear milestones and set expectations.
- Travel required for strategic initiatives, including onboarding for certain enterprise accounts.
- Project Management and Execution:
- Oversee complex, multi-phase portfolio rollouts for enterprise clients.
- Manage coordination between cross-functional teams to ensure seamless execution and customer satisfaction.
- Account Growth and Retention:
- Identify opportunities to expand accounts through upselling and cross-selling additional OnsiteIQ products and services.
- Drive customer success by ensuring customers realize value from the platform.
- Work closely with Account Executives in the sales organization to drive upsell and expansion.
- Culture Advocacy:
- Cultivate and encourage customer advocacy through excellent service and outcomes.
- Solicit feedback to ensure customers are satisfied with the platform and operational services.
- Issue Resolution:
- Act as the key escalation point for any customer inquiries, issues, or conflicts.
- Collaborate with internal teams to resolve challenges quickly and effectively.
- Data Analysis and Reporting:
- Monitor and analyze customer engagement, platform usage, and overall health metrics.
- Prepare regular reports for both customers and internal teams.
- Product Feedback:
- Gather and relay customer insights regarding platform functionality and service needs.
- Champion the voice of the customer within the organization to drive product and service improvements.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive healthcare benefits.
- Professional development opportunities.
- A collaborative and innovative work environment.
- The opportunity to make a significant impact on the construction industry.
- Flexible PTO.
-
Customer Success Specialist
3 weeks ago
New York, New York, United States Colony Hardware Corporation Full timeAbout You:We are seeking a highly motivated and results-driven Customer Success Specialist to join our team. In this role, you will be responsible for ensuring that our customers receive exceptional service and support. The ideal candidate will have a passion for delivering outstanding customer experiences, excellent communication and interpersonal skills,...
-
Customer Success Specialist
5 days ago
New York, New York, United States UpSlide Full timeAt UpSlide, we're scaling up with 160+ employees across our offices in New York, London, Paris (HQ), Singapore, and Berlin. As a Customer Success Specialist, you'll play a key role in driving client satisfaction, adoption, and renewal.">Deliver engaging and thorough training sessions to clients to ensure great adoptionEstablish clear retention goals, ROI...
-
Customer Success Specialist
3 weeks ago
New York, New York, United States macmillan learning Full timeUnlocking Student Potential with Macmillan LearningIn this pivotal role, you will form lasting relationships with higher education instructors and administrators to empower them in utilizing our digital solutions. As a trusted advisor, you will provide exceptional guidance, training, and support that exceeds their expectations.About the PositionWe are...
-
Customer Success Specialist
3 weeks ago
New York, New York, United States Pocus Full timeUnlock Your Potential as a Customer Success SpecialistWe are seeking an experienced Technical Support Engineer to join our team at Pocus. As a key member of our customer-facing team, you will play a critical role in delivering exceptional support and services to our customers.In this role, you will be responsible for providing top-notch technical support to...
-
Customer Success Specialist III
2 weeks ago
New York, New York, United States Allvue Systems Full timeJob Title: Customer Success Specialist IIISalary: $120,000 - $160,000 per year (estimated)About the RoleWe are Allvue Systems, a leading provider of software solutions for the Private Capital and Credit markets. Our team is dedicated to helping clients achieve their goals by providing innovative technology solutions.This role manages the day-to-day...
-
Enterprise Customer Success Specialist
2 weeks ago
New York, New York, United States Ramp Full timeAbout the JobWe're looking for a highly skilled Enterprise Customer Success Specialist to join our team at Ramp. In this role, you'll be responsible for delivering value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. Your key responsibilities will include:Managing complex implementation projects with...
-
Research Analyst for Customer Success
3 weeks ago
New York, New York, United States Success Academy Charter Schools Full timeCareer Overview:As a Research Analyst for Customer Success, you will play a critical role in helping us understand the needs and behaviors of our customers. You will conduct research to identify opportunities for improvement and develop strategies to address these gaps. This role requires a strong background in research, with a minimum of 5 years of...
-
Transformation Specialist
5 days ago
New York, New York, United States Dell Full timeJob OverviewWe are seeking a highly skilled and motivated Transformation Specialist - Customer Success to join our team in New York. As a key member of our Direct Sales Team, you will play a critical role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute a strategic sales plan to achieve sales...
-
Customer Success Specialist
3 weeks ago
New York, New York, United States monday Full timeOverviewmonday.com is a rapidly growing platform dedicated to helping teams and organizations achieve their goals. As a Scale Customer Success Manager, you will play a pivotal role in driving customer adoption and growth through personalized support and strategic planning.About the RoleAct as a reactive CSM supporting internal stakeholders (AMs, CSMs) and...
-
Customer Success Specialist
1 day ago
New York, New York, United States Teleskope Full timeAbout TeleskopeWe are revolutionizing data protection at scale. Despite significant growth in awareness and investment in data security, most companies still face challenges in securing sensitive information. At Teleskope, we're developing a modern and developer-friendly data security platform to automate data security, privacy, and governance from detection...
-
Customer Success Coordinator
1 month ago
New York, New York, United States NoGigiddy Full timeAbout NoGigiddyNoGigiddy is a leading company in the on-demand staffing and recruiting industry, dedicated to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.As a Remote Customer Success Specialist at NoGigiddy, you will be responsible for ensuring the success and satisfaction of our gig workers by...
-
Customer Success Specialist
2 days ago
New York, New York, United States Core Home Full timeWelcome to Core HomeWe are a forward-thinking housewares company that is passionate about delivering high-quality products and exceptional customer experiences. As a leader in the industry, we are committed to fostering a culture of innovation, collaboration, and growth.Our company was founded on the principles of creativity, passion, and expertise. We...
-
Customer Success Professional
2 weeks ago
New York, New York, United States Octus Inc Full timeJob DescriptionOverview:Oculus Inc. is a leading provider of credit intelligence, data, and analytics.We are seeking a Customer Success Specialist to join our growing team in New York City.The RoleThis is a hybrid role with 3 days in the office per week.You will be responsible for increasing user adoption, driving retention rates, promoting processes, and...
-
Technical Customer Success Professional
3 days ago
New York, New York, United States CHEQ Full timeOverviewCHEQ is a global leader in Go-to-Market Security, trusted by over 15,000 customers worldwide to protect their marketing, sales, and data operations from bots, fake users, fraud, and cyber attacks. Our award-winning cybersecurity technology provides a broad suite of solutions for securing the entire funnel, from paid marketing to on-site conversion,...
-
Customer Success Specialist
2 weeks ago
New York, New York, United States Cube Inc Full timeKey ResponsibilitiesBuild and maintain relationships with customers to ensure they achieve maximum value from our products.Develop product expertise and provide guidance on best practices to clients.Work with clients to define success metrics and demonstrate the value of our solutions.
-
Client Success Specialist
3 weeks ago
New York, New York, United States Fluent, LLC Full timeAbout the RoleWe are seeking a Client Success Specialist to join our team at Fluent, LLC. As a Client Success Specialist, you will be responsible for ensuring that our clients receive exceptional service and support. This role requires a strong focus on customer satisfaction and excellent communication and interpersonal skills.Key Responsibilities:Provide...
-
Customer Success Enablement Specialist
2 weeks ago
New York, New York, United States Abnormal Security Full timeRole OverviewAbnormal Security is seeking an experienced Customer Success Manager, Digital to join our team in the East region. This is an exciting opportunity to work with a dynamic team and contribute to the success of our customers. As a key member of our team, you will be responsible for driving customer adoption, retention, and satisfaction. Your...
-
Senior Customer Success Specialist
1 day ago
New York, New York, United States monday Full timeAbout the RoleAs a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our clients to ensure their success with monday.com. You will serve as the main point of contact and liaison between clients and the rest of the monday.com team, empowering customers to connect their goals and challenges...
-
Decarbonization Customer Success Specialist
3 weeks ago
New York, New York, United States CarbonChain Full timeUnlock Customer Potential with CarbonChainWe're on a mission to empower businesses to achieve Net Zero, and we need a skilled Customer Success Manager to join our team. As a key member of our Customer Success department, you'll be responsible for driving business growth and customer satisfaction through strategic planning and execution.Your focus will be on...
-
Customer Success Manager
2 days ago
New York, New York, United States Leverage AI Full timeLeverage AI is transforming supply chain operations for industrial manufacturers by automating procurement workflows, improving supplier performance, and delivering unmatched visibility and operational efficiency. Our platform empowers customers to streamline purchase orders and improve their overall experience.We're looking for a Technical Support...