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Senior Business Operations Analyst

2 months ago

Tempe, Arizona, United States KellyMitchell Group Full time

Job Summary:

KellyMitchell Group is seeking a highly driven Senior Business Operations Analyst with an IT Service Management background to join their team. This position is a great opportunity for a professional to utilize their analytical skills and experience in process improvement to drive business growth.

Duties and Responsibilities:

  • Conduct research and analysis to identify areas for process improvement and propose solutions to senior management.
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
  • Utilize data and metrics to drive business decisions and identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Collaborate with cross-functional teams to identify and implement business process improvements.
  • Develop and maintain reports and dashboards to track key performance indicators and business metrics.
  • Provide analytical support to senior management to inform business decisions.
  • Stay up-to-date with industry trends and best practices in IT Service Management.

Requirements:

  • Bachelor's degree in business, accounting, or a related field.
  • 7+ years of experience in business operations or a related field.
  • 3+ years of experience in IT Service Management.
  • Excellent communication and analytical skills.
  • Knowledge of business process improvement methodologies and tools.
  • Proficiency in Microsoft Office and data analysis tools.
  • Ability to work in a fast-paced environment and prioritize multiple projects.

Benefits:

  • Medical, dental, and vision insurance plans.
  • 401K plan with company match.