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Facilities Operations Manager

2 months ago

Charlotte, North Carolina, United States SPECTRUM Full time
Job Summary

This position is responsible for overseeing staff and/or vendor activities related to facility operations and performance oversight, preventive, predictive, and corrective maintenance, property asset lifecycle replacement, and other facility and site operations planning and oversight efforts.

The successful candidate will manage or support budgeting, planning, construction, purchasing, maintenance, and/or alteration of existing equipment, furniture, building, and grounds. This role requires interaction with departmental managers, on-site staff, other Services, IT, and Physical Security partners and outsourced vendors.

This position will be part of a fast-paced environment consistent with handling multiple demands and priorities to ensure superior customer satisfaction and property performance. Work assignments are often complex in nature, requiring judgment to resolve problems and make recommendations.

Key Responsibilities
  • Facility Operations Management
    • Oversee the development and management of assigned facility capital and expense budget and supplies information for use in forecasting capital improvement planning.
    • Oversee/performs and records all preventive maintenance and inspections to ensure proper performance and quality standards for operational continuity of equipment and critical systems.
  • Facility Management and Maintenance
    • Oversee the implementation and enforcement of all company policies and procedures to ensure health, safety, and code compliance.
    • Manage facility emergency procedures, training, and coordination of on-site fire drills.
  • Vendor Management and Procurement
    • Bid, negotiate, contract, and manage all assigned vendor services as required to operate the facility at an agreed-upon standard while pursuing programs to reduce short- and long-term operating costs.
  • Facility Administration
    • Manage assigned facility administrative services, which may include reception/switchboard, mailroom, conference rooms, break room, and Employee Services for execution of order, delivery, and stock of supplies; receipt and distribution of mail; and conference/meeting room services and event planning.
  • Employee Relations and Support
    • Manage and resolve on-site staff and employee issues, concerns, and requests as it relates to facilities.
  • Facility Modifications and Moves
    • Plan, budget, schedule, and coordinate assigned facility modifications and furniture and equipment moves, including estimates, proposals, layouts, contracts/agreements, and labor/material requirements.
  • Collaboration and Communication
    • Collaborate with the Physical Security regarding physical security equipment maintenance and/or replacement, on-site security services, emergency preparedness, and key management per established standards.
Requirements
  • Education
    • High School Degree or equivalent work experience.
    • Associates Degree in technical or hospitality field preferred.
    • Facility Management or Hospitality Management certification or successful completion of a recognized curriculum related to the same is preferred.
    • Mechanical, electrical, and/or contractors license is a plus.
  • Work Experience
    • Facility, property, or hospitality management experience of 5+ years.
    • Mechanical, Electrical, and Plumbing system experience of 3+ years.
    • Mission critical facility experience preferred.
    • Meeting and Event Management experience preferred.
  • Skills and Abilities
    • Ability to read, write, speak, and understand English.
    • Advanced customer service skills.
    • Advanced ability to communicate orally and in writing in a clear and straightforward manner.
    • Advanced ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Advanced ability to translate complex data into simple terms.
    • Ability to prioritize and organize effectively.
    • Ability to show judgment and initiative to accomplish job duties.
    • Ability to develop strong working relationships with peers and vendors.
    • Ability to work independently.
    • Demonstrated advanced knowledge of facility management, including facility and maintenance operations, construction management, and building commissioning.
    • Strong knowledge and proven experience in budgeting and capital expenditures.
    • Strong knowledge of systems controls and Building Automation System.
    • Strong knowledge of power generation equipment, switch gear, and uninterruptable power.
    • Strong knowledge of plumbing, electrical, HVAC, fire, and life safety equipment maintenance, troubleshooting, and repairs.
    • Strong vendor management experience.
    • Strong word processing, spreadsheet, and facility management software skills.