Facilities Manager

1 week ago

Charlotte, North Carolina, United States Jones Lang LaSalle Incorporated Full time
Job Summary

Jones Lang LaSalle Incorporated empowers you to shape a brighter future in real estate. Our team at JLL is dedicated to delivering exceptional services, advisory, and technology solutions for our clients. We are committed to hiring the best talent and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, this role offers a unique opportunity to shape the future of real estate.

Key Responsibilities
  • Lead the regional engineering and operation teams responsible for managing client facilities.
  • Serve as the lead for the management and resolution of client escalations within the regional facilities.
  • Ensure the quality delivery of Facility Management Operations while supporting other JLL service line functions on the account.
  • Manage contract deliverables, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements.
  • Collaborate with the supply chain team to define scope, coordinate supplier walk-throughs, and manage supplier performance at the property level.
  • Represent JLL and portray partnership management in the areas of service, performance, compliance, ethics, people, and relationship management for assigned sites.
  • Maintain regular contact with HR for people management, Learning & Development programs, and leave planning.
  • Document HR activity as per JLL HR and WorkDay guidelines.
  • Identify opportunities to deliver differentiated value through quality, innovation, or cost improvements.
  • Participate in the Experience Clean Supplier Partnership program, including meeting governance requirements and scorecard review for responsible sites.
  • Focus on client and end-user human experience and bring in JLL Experience concepts to assigned sites.
  • Demonstrate continuous improvement on all key measurables.
  • Establish annual budgets and track expenses against budget periodically as specified by client process.
  • Provide financial reporting for clients.
  • Responsible for commercial goals of price and value for FM Operations for client site(s) assigned.
Requirements
  • Business acumen, including financial planning and analysis.
  • Strong interpersonal and supervisory skills.
  • Strong analytical, organization, and presentation skills.
  • 5+ years of facility management experience with corporate or third-party service providers.
  • BS or equivalent work experience in Facilities Management.
  • Exceptional customer service skills and professionalism with a passion for hospitality.
  • Ability to manage multiple priorities and deliver results in a fast-paced environment.
  • Highly collaborative with strong interpersonal skills and a track record of excellent internal and external customer service.
  • Ability to work independently – strong prioritization and time management skills.
  • Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable.
  • Excellent verbal and written communication skills with the ability to communicate professionally.
  • Excellent organizational skills and process management.
  • Ability to adapt to new devices, technology, and applications.
  • Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).

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