Patient Services Coordinator
2 weeks ago
Patient Services Representative - Orthopedic Surgery Clinic
Department:
OUHP Orthopedic Surgery Clinic
Job Overview:
Shift: Full-Time, 8a-5p
General Overview:
This role involves managing patient schedules in an outpatient environment and providing administrative support to ensure the clinic operates efficiently.
Key Responsibilities:
Appointment Scheduling:
- Facilitates patient appointments via phone or in-person interactions.
- Offers insights regarding clinic functions.
- Collects and updates patient demographic information for new and returning patients.
- Handles incoming calls and directs them appropriately.
- Inputs healthcare providers' schedules into the system.
- Organizes schedules for patients requiring multiple services.
- Welcomes patients upon arrival for their appointments.
- Processes payments and issues receipts.
- Reviews encounter forms for accuracy and completeness.
- Codes medical procedures and diagnoses.
- Ensures necessary signatures are obtained on documentation.
- Copies insurance information for proper distribution.
- Prepares billing packets and encounter forms for upcoming patient visits.
- May assist in preparing daily financial deposits.
- Balances cash drawer at the end of each day.
- Prepares necessary forms for ancillary services.
- Distributes physician schedules to relevant offices.
- Retrieves patient charts for appointments or files necessary documents.
- Copies medical records for patients and other healthcare providers.
- Maintains organization of patient charts.
- Prepares inactive charts for storage and keeps a log of stored records.
- Secures charts that are needed from storage.
- Replaces damaged charts with new covers.
- Creates new patient charts and information packets.
- Requests medical records from external facilities.
- Discusses financial accounts with patients.
- Confirms insurance eligibility and primary care providers.
- Obtains necessary referrals for HMO patients.
- Collects proof of income to determine applicable sliding scale discounts.
- Manages supply inventory and reorders as necessary.
- Types correspondence for physicians as required.
- Maintains confidentiality of patient information.
- Performs other related tasks as assigned.
Education: No formal education required.
Experience: At least 1 year of professional experience is required; 2 years in customer service is preferred or an equivalent combination of education and experience.
Skills and Abilities:
- Strong verbal and written communication skills.
- Excellent customer service abilities.
- Interpersonal skills to work effectively with colleagues and patients.
- Proficient in Microsoft Office applications.
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